Client Relationship Specialist - Eurofins Built Environment Testing - Fort Lauderdale, FL

The Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience and performing tasks within the various login departments.

Essential Duties and Responsibilities:

• Manage all onsite inbound and outbound client communications via telephone and/or email in a timely, solutions-oriented manner.
• Monitor, record, and follow up with all voicemail communications and follow up with inquiries or concerns accordingly
• Attend front desk at all times to advise walk-in clients about service information and project preparation.
• Maintain a constant overview of projects in all onsite testing departments that need login or client communication.
• Unpack shipments and document receipt of sample as needed.
• Update client and project data records in LIMS and CRM software systems.
• Collaborate with laboratory/operations personnel to resolve client inquiries, improve processes, and deliver results in a timely manner as required by each client.
• Ability to assist with all onsite administrative tasks as necessary.