Employee Services Sr. Specialist – Global Mobility

About the Job

The role is part of the Global Mobility Team in Manila which is responsible for delivering first-rate support and administrative services to AECOM employees identified for international assignments. The role involves working on medium to high complexity tasks focused on vendor management, assignment management, tax, and immigration, in compliance with service level agreements, policies, governance, and performance targets.

Responsibilities & Duties

• Generate cost estimates and assignment letters across all phases
• Prepare and consolidate specific reports for all supported regions, including termination reporting and immigration initiations through AssignmentPro, ServiceNow, and Workday
• Initiate all vendor related services
• Prepare and coordinate all invoice related activities
• Collaborate, coordinate, and consult with GM Leads and other internal teams including Payroll, Finance, and Tax Teams
• Process and maintain data for all mobility related tools, following standard protocols for electronic personnel file management and document storage and ensuring that confidentiality is always maintained
• Ensure adherence to audit and regulatory requirements both internal and external (e.g. GDPR, AECOM Privacy Policy and SOX) for compliance and risk mitigation
• Support team members in addressing routine issues within the assigned processes; ensure that cases are handled in a timely and accurate manner. Transfer and escalate cases when appropriate, following specified guidelines.
• Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision and revise documents accordingly.
• Contribute specialized expertise to assigned projects and provide key updates to Team Lead and Manager