Enpal

Praktikant:in Customer Success Management (m/w/d) – Finanzierungslösungen

Berlin, BE, DE

In-personFull time roleNo Previous Experience, Early Career

2 months ago

About the Job

  • Erste Anlaufstelle für B2B-Kunden – Du unterstützt Installateure und Partner bei Fragen zu unseren Finanzierungslösungen und sorgst für eine reibungslose Customer Experience.
  • Onboarding & Implementierung – Du führst neue Partner durch den gesamten Einführungsprozess, inklusive Dokumentenmanagement, technischer Einrichtung und Schulung.
  • Schnittstelle zwischen Vertrieb & Kunden – Du arbeitest eng mit unseren Key Account Managern und Partner Managern zusammen und hälst ihnen den Rücken frei
  • Inbound Calls & technischer Support – Du beantwortest Kundenanfragen, hilfst bei der Wahl der optimalen Finanzierungslösung und koordinierst technische Themen mit unserem Tech-Team.
  • Prozessoptimierung & Feedback – Du erkennst Verbesserungspotenziale, sammelst Kundenfeedback und optimierst interne Abläufe sowie das Kundenerlebnis

About the Company

Enpal Logo

Enpal

Berlin, Germany

1001-5000

Clean energy for everyone - that is our dream at Enpal. Whether renting or buying, we offer the solar solution in an uncomplicated, quick and flexible manner. From the solar system, the power storage to the wallbox and the intuitive app, we at Enpal offer the worry-free package. Biggest advantage: Enpal gives you six months to decide on the rental or purchase option. Maximum flexibility is guaranteed at a fixed price and without a deposit or reservation fee. We want to build the largest renewables community in Europe. According to the motto “digital, decentralized and 100% renewable”, our heart beats for the rapid development of a unique company and the fight against the climate crisis. We are only just beginning our journey to becoming the largest energy company in Europe. That's why we're looking for talented people who will accompany us on this path, leave their mark and celebrate successes with us. With us you will find a dynamic working environment, as well as the space to develop yourself and use your strengths. As the first green unicorn in Germany and the fastest-growing energy company in Europe (FT1000 Ranking 2022 by Financial Times & Statista), we are continuing to advance our mission of green energy for everyone. Be part of this success story and change the world together with us! Apply now: www.enpal.de/jobs

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