<h2>Overview</h2>As the Manager of Application and Data Services Team, you will provide operational support for data assets. You will contribute to strategic and tactical planning to maintain software currency and protect the integrity of software and data assets. You will manage the technical infrastructure for applications and data services. This includes processes for data warehousing, integrations/interfaces, change management, and application support. This position must maintain a clear focus on team goals, handle interruptions adeptly, and respond to internal client needs, all while handling sensitive and confidential material with utmost professionalism.<h2>Essential Duties</h2><ul> <li>Manage the agency’s application portfolio, including Software as a Service (SaaS) and internally hosted applications.  Supervise design, implementation, day-to-day operations, and lifecycle support of systems and applications (patches, upgrades, end of life) in accordance with organizational standards for security and change management </li> <li>Supervise the technical infrastructure for the data program, including data warehouse, processes for data warehousing, integrations/interfaces, change management, and application support.  Supervise administration of database management systems for day-to-day operations and lifecycle support.</li> <li>Support development of short and long-term plans for the agency’s assets. Make recommendations regarding new equipment, systems, approaches, policies, and programs to effect continual improvement. Serve as subject matter expert for implementation, development, and upgrade of business systems.</li> <li>Supervise, coach, and mentor staff, including prioritizing and assigning work and evaluating performance.  Ensure staff are trained. Identify and support professional development opportunities.  Make hiring, disciplinary, and termination recommendations.</li> <li>Develop the annual business plan and estimated operating and capital budgets.  Monitor the divisional budget and business plan.</li> <li>Manage project contracts and interagency agreements. Track and manage contract activity to successful completion.  Coordinate, direct and monitor the work of vendors and consultants. Establish and monitor quality assurance processes. Monitor, manage and negotiate vendor contract costs in partnership with procurement.</li> <li>Perform other duties of a similar nature or level.</li></ul><h2>Requirements</h2>Minimum Qualifications<ul> <li>6 or more years of experience in a related area, such as IT Systems Administration, Systems Engineering, or Application Analysis</li> <li>Demonstrated experience supporting hosted and SaaS applications, including application lifecycle management</li> <li>Experience in data and database management support and operations</li> <li>3 years experience managing the work of IT professionals or consultants</li> <li>Demonstrated experience resolving emergent IT issues</li></ul>An equivalent combination of education and experience to successfully perform the job duties is also accepted.Knowledge Requirements<ul> <li>Process improvement techniques</li> <li>Project Management – Waterfall and Agile methods</li> <li>Risk management methods</li> <li>Vendor and contract management</li> <li>Change management practices</li> <li>IT Lifecycle Management</li></ul>Skill Requirements<ul> <li>Fostering an inclusive workplace by valuing and leveraging diversity, equity, and inclusion to uphold Community Transit’s Core Values and achieve the organization’s vision and mission. Inspiring and fostering team commitment, pride, and trust. Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect.</li> <li>Supervising staff</li> <li>Managing multiple tasks simultaneously and effectively</li> <li>Effective oral, written, and computer-based communication</li> <li>Technical problem-solving practices</li></ul>Preferred Skills and Knowledge<ul> <li>Project planning, coordination, and scheduling</li> <li>Bachelor’s degree in computer science or a related field.</li> <li>Experience developing, designing, and launching business intelligence systems.</li> <li>Selection, design, and implementation of applications and database management systems</li> <li>ITIL certification.</li> <li>Experience supporting Enterprise Application/ERP Suite, client-server, and/or n-tier web environments.</li></ul>Working Conditions<ul> <li>Hybrid telework is available, typically 2 days in person, 3 days remote (if requested).  Work is performed in an office environment and requires the use of office equipment and technology.  You may be required to lift and carry supplies and equipment up to 10 pounds occasionally.  While performing field work, you may also be exposed to automotive fumes, odors, and dust, and may need to complete tasks in noisy environments and varying weather conditions.</li></ul>APPLICATION AND SELECTION PROCESS<ul> <li>On-line applications only at www.communitytransit.org.  Please attach a resume and cover letter for consideration.  The evaluation process may include interviews, background checks, reference checks and various performance tests.</li> <li>If you have a family member or share the same living quarters of a current Community Transit employee, please let your Human Resources Recruiter know as your eligibility for this position may be affected.</li></ul>Employee Benefits Exempt<ul> <li>Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.</li> <li>Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.</li> <li>In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.</li> <li>Full list of all benefits and details can be found here.  </li></ul>  If you are related to or share the same living quarters of a current Community Transit employee, please let your Human Resources Recruiter know as your eligibility for this position may be affected. Community Transit provides a tobacco-free and drug-free work environment. As a recipient of federal funds, Community Transit is an Equal Opportunity employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA/M/F/Vet/Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Community Transit provides bus and paratransit service, vanpool, and alternative commute options in Snohomish County. The agency is building a network of Swift bus rapid transit lines with Swift Blue Line along Highway 99, the Swift Green Line between Canyon Park/Bothell and Boeing/Paine Field, and the new Swift Orange Line in Mill Creek and Lynnwood.

Manager Applications and Data Services Team

<h2>Overview</h2>As the Manager of Application and Data Services Team, you will provide operational support for data assets. You will contribute to strategic and tactical planning to maintain software currency and protect the integrity of software and data assets. You will manage the technical infrastructure for applications and data services. This includes processes for data warehousing, integrations/interfaces, change management, and application support. This position must maintain a clear focus on team goals, handle interruptions adeptly, and respond to internal client needs, all while handling sensitive and confidential material with utmost professionalism.<h2>Essential Duties</h2><ul> <li>Manage the agency’s application portfolio, including Software as a Service (SaaS) and internally hosted applications.&nbsp; Supervise design, implementation, day-to-day operations, and lifecycle support of systems and applications (patches, upgrades, end of life) in accordance with organizational standards for security and change management </li> <li>Supervise the technical infrastructure for the data program, including data warehouse, processes for data warehousing, integrations/interfaces, change management, and application support.&nbsp; Supervise administration of database management systems for day-to-day operations and lifecycle support.</li> <li>Support development of short and long-term plans for the agency’s assets. Make recommendations regarding new equipment, systems, approaches, policies, and programs to effect continual improvement. Serve as subject matter expert for implementation, development, and upgrade of business systems.</li> <li>Supervise, coach, and mentor staff, including prioritizing and assigning work and evaluating performance.&nbsp; Ensure staff are trained. Identify and support professional development opportunities.&nbsp; Make hiring, disciplinary, and termination recommendations.</li> <li>Develop the annual business plan and estimated operating and capital budgets.&nbsp; Monitor the divisional budget and business plan.</li> <li>Manage project contracts and interagency agreements. Track and manage contract activity to successful completion.&nbsp; Coordinate, direct and monitor the work of vendors and consultants. Establish and monitor quality assurance processes. Monitor, manage and negotiate vendor contract costs in partnership with procurement.</li> <li>Perform other duties of a similar nature or level.</li></ul><h2>Requirements</h2>Minimum Qualifications<ul> <li>6 or more years of experience in a related area, such as IT Systems Administration, Systems Engineering, or Application Analysis</li> <li>Demonstrated experience supporting hosted and SaaS applications, including application lifecycle management</li> <li>Experience in data and database management support and operations</li> <li>3 years experience managing the work of IT professionals or consultants</li> <li>Demonstrated experience resolving emergent IT issues</li></ul>An equivalent combination of education and experience to successfully perform the job duties is also accepted.Knowledge Requirements<ul> <li>Process improvement techniques</li> <li>Project Management – Waterfall and Agile methods</li> <li>Risk management methods</li> <li>Vendor and contract management</li> <li>Change management practices</li> <li>IT Lifecycle Management</li></ul>Skill Requirements<ul> <li>Fostering an inclusive workplace by valuing and leveraging diversity, equity, and inclusion to uphold Community Transit’s Core Values and achieve the organization’s vision and mission. Inspiring and fostering team commitment, pride, and trust. Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect.</li> <li>Supervising staff</li> <li>Managing multiple tasks simultaneously and effectively</li> <li>Effective oral, written, and computer-based communication</li> <li>Technical problem-solving practices</li></ul>Preferred Skills and Knowledge<ul> <li>Project planning, coordination, and scheduling</li> <li>Bachelor’s degree in computer science or a related field.</li> <li>Experience developing, designing, and launching business intelligence systems.</li> <li>Selection, design, and implementation of applications and database management systems</li> <li>ITIL certification.</li> <li>Experience supporting Enterprise Application/ERP Suite, client-server, and/or n-tier web environments.</li></ul>Working Conditions<ul> <li>Hybrid telework is available, typically 2 days in person, 3 days remote (if requested).&nbsp; Work is performed in an office environment and requires the use of office equipment and technology.&nbsp; You may be required to lift and carry supplies and equipment up to 10 pounds occasionally.&nbsp; While performing field work, you may also be exposed to automotive fumes, odors, and dust, and may need to complete tasks in noisy environments and varying weather conditions.</li></ul>APPLICATION AND SELECTION PROCESS<ul> <li>On-line applications only at www.communitytransit.org.&nbsp; Please attach a resume and cover letter for consideration.&nbsp; The evaluation process may include interviews, background checks, reference checks and various performance tests.</li> <li>If you have a family member or share the same living quarters of a current Community Transit employee, please let your Human Resources Recruiter know as your eligibility for this position may be affected.</li></ul>Employee Benefits Exempt<ul> <li>Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.</li> <li>Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.</li> <li>In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.</li> <li>Full list of all benefits and details can be found&nbsp;here. &nbsp;</li></ul>&nbsp;&nbsp;If you are related to or share the same living quarters of a current Community Transit employee, please let your Human Resources Recruiter know as your eligibility for this position may be affected.&nbsp;Community Transit provides a tobacco-free and drug-free work environment.&nbsp;As a recipient of federal funds, Community Transit is an Equal Opportunity employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law.&nbsp; We value and encourage diversity in our workforce.&nbsp; EOE AA/M/F/Vet/Disability.&nbsp; Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Manager Applications and Data Services Team

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Community Transit