Software Support L2 & DevOps (Energy Management Solutions)

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. With sales of USD 1.7 billion in FY 2022, Landis+Gyr employs over 7,000 talented people across 30 countries and five continents.
For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.
Join us at Landis+Gyr, where we manage energy better - since 1896. 
 

For our EMEA Software, Solutions and Services function, we are looking for a technically skilled DevOps Engineer to join a small, flexible and agile team focused on continuous technical support and service delivery to our utility customers in Europe as well as worldwide.

As an engineer for system software (head-end systems for advanced energy metering solutions for industrial customers, B2B), you provide in-depth analysis, resolution of operational issues, software upgrades/migrations and development services. You will act as an interface between customer service teams, sales engineers and our internal experts from R&D, Project & Product Management, and provide support to customers and sales engineers on the best use of our products. Together with the team you provide support for software development and release teams ensuring that testing and development environments are used efficiently. You also manage deployment environments and support testing activities.

About the role

• Develop, build, test and integrate Landis+Gyr software solutions into our industrial customers’ critical infrastructure, both on-premise and cloud based (Google)

• Be responsible for providing high quality customer service through close collaboration with other internal stakeholders (product management, R&D, project delivery team, etc.)

• Resolve known and unknown problems with the best ability, focus on root-cause analysis to resolve a problem, and escalate to more senior members of the team as appropriate

• Provide information regarding customer incident toR&D to be able to initiate problem resolution

• Use remote access systems for investigation and troubleshooting on customer consent

• Propose workarounds, technical notes and knowledge articles

About you

• You possess a technical degree/education, e.g. Technician, BSc or equivalent. 

• You have at least 4 years’ experience working on the software engineering or technical services and support, and desirably in the Build Management / Release Management / Extensions Development / SW Solutions implementation in Customer environment.

• In addition, you have experience in working with at least some of following technologies and scripting languages: Gitlab, Kubernetes, Docker, Python, Shell Scripting, .NET or SQL (Oracle/PostgreSQL).

• The knowledge of working with DevOps in Cloud would be an added value.

• You are analytical and a service oriented, and you have problem solving skills.

• It is important that you have ability to learn and adapt new things easily. As we operate in a truly international environment, you need to have knowledge of spoken and written English in addition to ideally native/proficient Polish, Czech or Slovak language skills. 

• To be successful on the job, you are able to determine the source of a problem and find an effective solution, you have a hands-on and customer-focused approach, strong communication and presentation skills, and the passion for sustainability and eagerness to contribute to our mission to help the world manage energy better!

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