Senior Manager Digital Support - EMEA

Senior Manager Digital Support - EMEA will lead the Technical Support Department, ensuring its operations align with business goals and customer requirements. Overseeing a decentralized technical team across various markets, the role will focus on IT and application development throughout the EMEA region, managing both internal and external developers.

A key responsibility will be developing and implementing strategies for technical support and solution design, ensuring seamless service delivery and continuous improvement.

Senior Manager Digital Support - EMEA will act as a bridge between customers and the functions in the EMEA Market Support Center.

​The role will be most suitable for someone with strong technical expertise and project management experience. A dynamic leader with a proven ability to motivate and lead a team to effectively meet objectives and goals. It is important that they have a positive mentality about environmental outcomes, being driven by the optimisation of environmental resources.​

Key Tasks

• Lead the Technical Support Department, overseeing the design and implementation of technical solutions.
• Develop and implement strategic plans for technical support and solution design.
• Manage and mentor a team of technical experts, fostering a culture of innovation and excellence.
• Ensure alignment of technical support with business objectives and customer needs.
• Oversee the planning, execution, and monitoring of technical projects.
• Collaborate with other departments to ensure seamless integration of technical solutions.
• Monitor and report on the performance of the Technical Support Department, including key metrics and KPIs.
• Drive continuous improvement in technical support processes and solution design.
• Develop customer solutions in collaboration with market teams.
• Lead a decentralized team working within various markets.
• Focus on IT and application development across EMEA, leading both internal and external developers.
• Act as a bridge between customers and the functions in the EMEA Market Support Center.
• Ensure quality assurance processes are in place and followed.
• Utilize data analytics to drive decision-making and improve solutions.
• Incorporate user experience (UX) design principles to enhance solution usability.
• Effectively and professionally manage relationships with internal and external stakeholders