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Senior Application Support Engineer (MS SQL Server, .NET based) - English speaking

about 2 months ago
Full time role
In-person 路 Ho Chi Minh City, VN... more

In a nutshell

We are looking for a motivated professional like you to join our international team and provide technical support for enterprise applications.

Your role

  • In this role, you will manage incidents and service requests, log and track tickets, and ensure their resolution within the agreed SLA.
  • You will investigate issues, coordinate with IT Operations and Development teams, and keep users informed about ticket progress.
  • Your responsibilities will also include participating in outage bridges to help resolve service-impacting problems quickly and maintaining reports on support activities.
  • You will work with technologies such as Windows Server, MS SQL Server, IIS, and .NET-based applications, contributing to continuous service improvements.
  • As part of a global team, you will collaborate with stakeholders across different locations using various communication channels, including phone, email, chat, and shared documentation.
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