Billing Analyst – Simply Energy

About the Job

In this role, you'll be at the heart of our billing operations function, ensuring the accurate and timely execution of our billing services. You'll generate invoices per agreed customer SLA’s and internal deadlines, manage exceptions, and resolve errors across relevant systems to ensure accurate billing. Your proactive approach will help maintain our Customer Issues register and respond to any customer queries associated with assigned invoiceables in a timely manner.

But that's not all! You'll also play a crucial role in our White Label Billing Services, completing relevant pre-billing checks on customer data to ensure accuracy before the monthly billing run. You'll generate invoicing and assist our Account Specialist with any incoming queries or escalations. Your expertise will be invaluable in maintaining up-to-date Billing Business Day Schedules, working with the Billing Specialist to maintain documentation for billing processes and procedures, and communicating with the Billing Team Lead about any system or process issues (including the testing of any software updates).

If you're ready to make a difference and be part of a supportive and dynamic team, we want to hear from you! Apply now and help us drive sustainable and efficient energy practices across Aotearoa.