Collections Specialist

About the Job

Requisition ID:  87116 

At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.

Position Specific Description

Job Title: Collections Specialist

Location: Houston, TX or Miami, FL

Job Summary: We are seeking a dedicated and detail-oriented Collections Specialist to join our Credit Risk team. The ideal candidate will have a strong background in accounts receivable and collections, exceptional communication skills, and a passion for maintaining positive customer relationships while effectively managing outstanding balances.

Position Key Responsibilities:

• Manage assigned accounts to ensure timely collection of outstanding payments.
• Contact customers via phone, email, and mail to collect overdue payments.
• Review and analyze aging reports to prioritize collection efforts.
• Negotiate payment plans and arrangements with customers who are experiencing financial difficulties.
• Document all interactions and collection efforts in the company’s system.
• Collaborate with internal departments, such as customer service and billing, to resolve billing discrepancies and disputes.
• Prepare and send follow-up correspondence, including demand letters and past-due notices.
• Recommend accounts for write-off or legal action when necessary.
• Monitor and report on the status of accounts receivable and collection activities.
• Assist in the development and implementation of collection policies and procedures to improve efficiency and effectiveness.
• Ensure compliance with company policies and relevant regulations.

Position Preferred Qualifications:

• Bachelor’s degree in finance, accounting, business administration, or related field preferred.
• Proven experience in collections, accounts receivable, or related field.
• Strong understanding of billing and collections procedures.
• Excellent communication and negotiation skills.
• Proficient in Microsoft Office Suite, particularly Excel; experience with accounting software preferred.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Customer-focused attitude with the ability to maintain professionalism and diplomacy.
• Knowledge of relevant regulations and compliance requirements, including the Fair Debt Collection Practices Act (FDCPA).

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Finance, Accounting & Business Analytics
Organization:  Gexa Energy, LP 
Relocation Provided:  Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

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