System and Data Analyst- Safety, Provisioning, & GRC

AECOM Information technology is seeking a System and Data Analyst for Safety, Provisioning & GRC technologies.

This System and Data Analyst will manage AECOM’s Safety Systems, Employee Provisioning, and AECOM’s integrated Governance, Risk & Compliance (GRC) management solution using AuditBoard.

This position offers a flexible hybrid work arrangement, combining both in-office and remote work, and will be based at our office in Bucharest, Romania.

Responsibilities

• Assess and understand the issues and challenges of AECOM organization and industry and how the supported applications seek to resolve those issues.  Specifically, you will be supporting the Safety Systems, Employee Provisioning and AuditBoard, an integrated Governance, Risk & Compliance (GRC) management solution

• Partners with technical resources and business resources to determine the appropriate solution to address the needs of the company.  Maintain a detailed understanding of how the applications are configured to meet customer’s business requirements.

• Independently or in collaboration with the Director, Safety and GBS Systems, work with stakeholders to identify and prioritize minor and major enhancements, and projects.

• Drive and lead ongoing support & enhancements for Safety Systems, Employee Provisioning, and AuditBoard, ensure managed services provider proactively resolve tickets and issues, troubleshoot, and diagnoses system problems.

• Partner with business stakeholders to understand needs, document requirements, and determine plan.  Collaborate & lead manage services resources to design, develop, configure, test and deploy solution from non-production environment to production environment for Employee Provisioning solutions using Informatica, Safety Systems, and AuditBoard.   

• Provide ongoing support and enhancements for provisioning data integration activities using Informatica environment (Dev, Test and Production). Look at opportunities to initiate and automate integrations for downstream applications. Collaborate with provisioning integration partners to improve integrations and remove unnecessary manual work.

• Perform data analysis for troubleshooting, data quality and integrity around primary database and downstream systems.  Perform necessary data clean up as needed.

• Support AuditBoard, a GRC solution, by directing partner to configure modules & functionality to ensure AuditBoard environment supports business needs; Solutions include but not limited to OpsAudit, CrossComply, ITRM, TPRM, etc.  Support AuditBoard questionnaires, calculations, data feeds, notifications, reports, custom objects, access control, and workflows. Drive additional support including granting/modifying access, updating/adding fields and performing data imports

• Define and document requirements for enhancements and submit documented requests for review, assignment and completion to managed services development or configuration resources, or 3rd party providers.  Provide architectural input and help maintain stability of the overall platform by ensuring the appropriate design and development standards are used at all times

• Defines detailed development tasks, task dependencies and estimates to complete work.  Ensure that requirements are well understood, developed, or configured successfully. 

• Plan and direct instance upgrades and patch updates as needed, ensures comprehensive testing protocol for instance updates, validate & certify all applications are ready for use after the upgrade completes

• Drive quality by directing resources on testing best practices, developing test plans and scripts and ensure successful UAT and test results.

• Adhere to change management policies by doing thorough development and testing in non-production environment before releasing to production; Coordinate with AECOM technology team member to ensure change management controls are met before deploying changes to the production environment

• Work with support resources to ensure that all related systems are monitored and performing as expected. 

• Ensure that reported issues are properly tracked and recorded for successful and timely resolution.

• Identify and escalate where there are issues and delays; facilitate the prioritization of backlogged requests where needed; assess the performance of delivered work.

• Fulfill ad-hoc application reporting requests.

• Document current state and develop and document future state business process deliverables. 

• Analyze processes and identify areas for improvement along with recommended solutions

• Support the successful delivery of projects – ensure that assigned and committed work is completed within given timelines.