Customer Support Technician

United States

In-personFull time roleNo Previous Experience, Early Career

3 months ago

About the Job

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!

About the role

Enphase Energy is looking for Customer Support Technician to provide inbound phone calls services to Customer Support Level 1.

What you will do

Answer inbound phone calls to the Customer Support Level 1 phone queue.
Respond to inbound emails to the Customer Support group address.
Provide pre-sales information about products.
Document all activity in a central CRM/Helpdesk software platform.
Troubleshoot technical issues related to installations.
Assist with the activation of new sites as needed.
Coordinate with Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database
Assist other team members with troubleshooting and/or administrative tasks as needed.
Monitor and act upon quality analysis reports provided by the QA team.
Participate in ongoing training/education of industry standards and product-specific information.
Follow departmental conventions and procedures in a positive manner.
Professionally represent Client via all communications mediums
Abide by all company policies and standards of conduct contained in the Client manual.

Who you are and what you bring

High school diploma or GED equivalent
Experience with PC and MAC OS X
Excellent verbal and written communication skills
Excellent interpersonal skills with both external customers and internal employee
Ability to multi-task in a very fast-paced environment
Be able to type at least 30 WPM.
Call center experience
Experience with solar electric products, residential electrical applications, and Nation Electric Cod (NEC) are helpful.
Experience with consumer-grade networking TCP/IP data networking preferred.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.
Hand and finger manipulation using phone and keyboard.
Extended time on phone with customers

Please submit resumes in English.

The pay rate for this role is $15.50 per hour. This position is also eligible for bonus, equity, and benefits.

About the Company

EnPhase Energy

Petaluma, CA, USA

251-500

At Enphase, we think big. We’re on a mission to bring solar energy to the next level, one where it’s ready to meet the energy demands of an entire globe. As we work towards our vision for a solar-powered planet, we never lose sight of the three commitments that have guided us from the beginning: innovation, quality, and responsibility. We’ve always pushed the boundaries of solar technology, ever since our founders took one look at a string inverter and knew they could do better. We’re still at it. We’re passionate about developing new technologies that make energy more intelligent, more connected, and more cost effective than ever before. Mission To deliver technology solutions that make clean energy affordable, reliable and accessible to all. Values We are experts in our discipline and love what we do We are passionate about winning We have high aspirations and set bold goals We are enthusiastic about delivering the best customer experience We are open, honest, transparent and respectful with our colleagues Vision The world's leading clean energy solution provider We're changing energy. Come join us.