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Customer Support Technician
19 days ago
Full time role
In-person · United States
Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.
Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!
About the role
Enphase Energy is looking for Customer Support Technician to provide inbound phone calls services to Customer Support Level 1.
Enphase Energy is looking for Customer Support Technician to provide inbound phone calls services to Customer Support Level 1.
What you will do
- Answer inbound phone calls to the Customer Support Level 1 phone queue.
- Respond to inbound emails to the Customer Support group address.
- Provide pre-sales information about products.
- Document all activity in a central CRM/Helpdesk software platform.
- Troubleshoot technical issues related to installations.
- Assist with the activation of new sites as needed.
- Coordinate with Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database
- Assist other team members with troubleshooting and/or administrative tasks as needed.
- Monitor and act upon quality analysis reports provided by the QA team.
- Participate in ongoing training/education of industry standards and product-specific information.
- Follow departmental conventions and procedures in a positive manner.
- Professionally represent Client via all communications mediums
- Abide by all company policies and standards of conduct contained in the Client manual.
Who you are and what you bring.
- High school diploma or GED equivalent
- Experience with PC and MAC OS X
- Excellent verbal and written communication skills
- Excellent interpersonal skills with both external customers and internal employee
- Ability to multi-task in a very fast-paced environment
- Be able to type at least 30 WPM.
- Call center experience
- Experience with solar electric products, residential electrical applications, and Nation Electric Cod (NEC) are helpful.
- Experience with consumer-grade networking TCP/IP data networking preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Hand and finger manipulation using phone and keyboard.
- Extended time on phone with customers
Please submit resumes in English.
The pay rate for this role is $15.50 per hour. This position is also eligible for bonus, equity, and benefits.
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