Customer Service Supervisor

At TOMRA Food we are committed to our brand and as we continue to invest globally, we are looking for passionate and driven Customer Service Supervisor to join our team. Your work will be purposeful, and you will play an important role in helping the business achieve some exciting goals. 

About the role:

• Serve as the expert and primary point of contact for the team, providing guidance and support.
• Lead the team to achieve maximum performance based on established customer service metrics.
• Handle diverse customer and sales calls/requests, ensuring compliance with policies, procedures, and service quality standards.
• Deliver world-class customer service and solutions efficiently, exceeding customer expectations.
• Maintain a thorough understanding of end-to-end processes and product knowledge, continuously improving back office processes.
• Offer needs-based service options, identify cross-sell opportunities, and ensure customer satisfaction, resolving complaints accurately and efficiently.
• Provide ongoing training to ensure awareness of product and service changes, mentor new team members, and act as a contact point for general inquiries from peers.