Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:

When a natural disaster hits, the Disaster Response Program Manager coordinates Xylem’s efforts to meet the needs of affected communities with in-kind equipment and expertise.  This role supports work that complements Xylem’s commercial activity, and therefore primarily focuses on regions and communities that lack adequate resources to provide dewatering services, clean drinking water and safe sanitation in an emergency.  Therefore, the geographic focus areas include Asia, Middle East, Africa and Latin America, however this role will be required to work with a global team and will also support the mobilization of responses in Europe and the US when needs arise. This role will actively advance Xylem’s 2025 Sustainability Goal of responding to 200 natural disasters, and the 2030 Sustainability goal of enabling climate resilient WASH access to 80M people. This role involves working with key internal and external stakeholders, developing disaster-specific protocols, expanding the portfolio of products leveraged in responses, and positioning the company as a thought leader in the disaster response sector. This role requires excellent organization, communication and writing skills, great attention to detail, interest to work collaboratively with a team, creative problem solving, adaptability to time sensitive efforts and experience working in natural disaster environments.

Essential Duties/Principal Responsibilities:

• Monitor and assess disaster risk, and when a disaster occurs, swiftly determine whether Xylem can adequately and safely provide support through either direct in-kind response or through philanthropic channels

• Communicate effectively and responsively with global steering committee, senior leaders, Xylem regional volunteers, and partner organizations

• Create and maintain global-standard operating procedures (SOPs) for emergency response execution in alignment with international disaster response frameworks, and maintain a global inventory of disaster response equipment, leveraging Xylem ERPs.

• Manage and empower a global team of volunteers, and collaborate cross functionally within Xylem to mobilize support from key expertise areas (technical, engineering, logistics, procurement, etc) and work with key leaders and departments to integrate disaster preparedness and response into company objectives.

• Establish and manage external relationships with government agencies, NGOs, regulatory bodies and other companies to strengthen our disaster response capabilities, enable collective action that catalyzes our impact, and ensure compliance with disaster management procedures and policies.

• Drive the strategic development of the disaster response program including setting and monitoring annual KPI’s, evaluating the effectiveness of responses, and adapting our approach to ensure continued development and impact.

• Coordinate trainings for Xylem volunteers on Disaster Response standard operating procedure (SOP) and ensure all volunteers are able to effectively lead response in their geographic regions

• Understand Xylem’s available products and solutions, with general understanding of appropriate application knowledge, including dewatering and decentralized treatment

• Ability to coordinate multiple ongoing complex product and people logistic operations, especially in high-pressure, disaster scenarios, as well as in longer term recovery and removal efforts

• Ensure safety of Xylem employees, partners and surrounding community in all activities

Key Competencies:

• Passionate about solving the world’s greatest water challenges through partnerships, education and awareness building and volunteer impact

• Continuous improvement mindset

• Cross-boundary and cross-cultural collaboration, including work with groups across the globe and various outside consultants

• Inspiring accountability

• Developing capability

• Enthusiasm and ability to motivate other to contribute and perform

Qualifications: Education, Experience, Skills, Abilities, License/Certification:

Required Qualifications:

• Bachelor’s degree in Engineering, Business, Disaster Response, CSR, Logistics, Operations or other applicable degrees

• Fluent written and spoken English

• Experience with nonprofit organizations, volunteer management, natural disaster responses, operations and logistics management

Additional Information:

• Excellent writing, communication, and interpersonal skills

• Ability to interact and effectively communicate with top senior-level management

• Ability to interact with and engage employees across the organization in all role types and specializations

• Ability to contribute creative work in fast-paced environment

• Strong organizational skills to effectively assist in the management of multiple projects and programming from inception to completion

• Proficiency in Microsoft Office (Word, Excel and PowerPoint)

• Proficiency in Adobe Creative Suite a plus

Work Environment

• Remote position that requires constant global collaboration

• Position preferably based in Xylem’s Growth Markets, including India, Southeast Asia, Africa, Middle East or South America  

• Travel may be required, occasionally with little notice

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.