Customer Support Officer

What You'll Do

• Account enquiries and document any customer details in the CRM
• Account detail adjustments
• Inbound vendor or merchants’ enquiries
• General enquiries / no account enquires
• Process payments and document any payment promises or arrangements in the system
• Assist with troubleshooting basic IT or application issues
• Withdrawals & cancellations

What You'll Bring

• You have a passion for all-things customer support and have experience in a similar role and are proficient in providing customer support via email, chat, or phone, both inbound and outbound.
• Excellent communication skills. This includes verbal and written communication, as well as active listening and empathy and the ability to stay calm and patient when handling challenging situations.
• Problem solving abilities: You have the capability to troubleshoot and resolve customer inquiries efficiently.
• Familiarity with CRM systems: You have used or are familiar with maintaining clean and updated data in CRM systems.
• Ability to work towards targets: Capability to meet or exceed KPIs and SLAs consistently.
• Attention to detail at top-level with the ability to accurately and thoroughly record information and data.

What's in it for you?

• Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
• Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.
• Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
• We want our employees to share in Brighte’s success. You may be given an opportunity to join our Employee Share Option Plans (ESOP).
• Snacks galore – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
• End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
• Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.