Global Start-Up Program Manager (GSPM)

Reports To: Director of Program Management 

Position Summary

The Global Start-Up Program Manager (GSPM), part of the Program Management team, is responsible for coordinating and executing the onboarding and launch of new and critical global programs. This role ensures end-to-end readiness including documentation, technical support, communication with stakeholders, and post-launch program stability. Once stabilized, the program is formally handed over to an Operations PM.

Key Responsibilities

New Program Onboarding:

• Overall responsibility for proactively driving all onboarding activities, problem solving, secure support of other functions, escalate issues

• Coordinate with the GSE team and support registration in Scoro for Asia GKAM/BD.

• Coordinate support from technical team and laboratories

• Set up and manage program documentation including program manuals, TRFs, report templates, etc.

• Notify labs of new client onboarding and ensure awareness via SharePoint.

• Set up and coordinate kick-off calls for new programs.

• Train labs on onboarding material.

• Proactively seek feedback from involved labs about readiness

• Formally hand over program to Operations PM

• Follow defined process and participate in improving process

• Progressively learn technical aspects of programs to reduce dependency on tech team

• Learns to use all existing tools to gather and enter program information

• Documentation on sharepoint maintenance

Existing Programs (Handle by GSPM):

• Overall responsibility for proactively managing existing programs

• Manage updates of program documentation and memo distribution to relevant stakeholders.

• Timely communicate with clients regarding technical queries or testing issues.

• Prepare weekly/monthly performance reports covering TAT, revenue, lab/vendor performance.

• Manage program changes based on GKAM/BD or technical team inputs.

• Support labs on complaint resolution and CAPs; escalate to Lab Leaders and GKAM/BD as needed.

• Monitor sourcing shift patterns and align with GKAM/client strategies.

• Support & monitor operation PMs in standardizing program management processes

• Ad hoc initiatives as required by GKAM or RKAM

• Documentation on sharepoint maintenance

Existing Programs (Support Operation PMs):

• Escalation point & monitoring performance for Operation PMs with technical queries etc

• Documentation on sharepoint maintenance

Additional scope of work requested by Team leaders depending on the new team development