Senior Data Science Consultant - Customer Data & Insights

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary:

A data professional with advanced analytical and statistical skills. This position is responsible for taking massive amounts of data and finding the insights our company needs for business transformation, employee engagement and customer experience enhancement.

More specifically, the work is to:

Use statistics, data mining, Machine Learning, and deep learning techniques to deliver data-driven insights

Apply data science methodologies to deliver insights

Work with business teams to understand their challenges and create solutions

Be a thought leader for your team on projects and about leading technologies

Lead analytics workstream on one or more projects at a time

Create business intelligence, dashboards, visualizations, and/or other advanced analytics reports to adequately tell the business narrative and offer recommendations that are practiced, actionable, and have material impact, in addition to being well-supported by analytical models and data.

Stay on top of AI

Responsibilities:

Lead Project workstreams and participate in multidisciplinary analytics project teams.; Interview Subject Matter Experts, plan and conduct individual interviews with experts to gain valid information and data needed for analysis. Elicit Information from Groups, plan and conduct group elicitation sessions with working groups to develop and assess alternatives, uncertainties, and value and risk preferences.

 Partner with Business Clients, establish professional relationship, and communicate with analytics clients in order to understand business needs. Frame Problems with Stakeholder, research and construct problem frames in order to understand the analysis context and scope that will provide timely, useful results.

Communicate Results to Decision Makers, explain the Results and conclusions of the analytics process in both written and oral presentation formats.; Create recommendations that are practical, actionable, and have material impact, in addition to being well-supported by analytical models and data.

Employees in this role will also

• Identify unique opportunities to collect new data.

• Design new processes and build large, complex data sets.

• Strategize new uses for data and its interaction with data design.

• Locate new data sources, analyze statistics and implement quality procedures.

• Perform data studies of new and diverse data sources.

• Find new uses for existing data sources.

• Conduct statistical modeling and experiment design.

• Develop, test, validate and refine predictive models to optimize customer experiences, revenue generation, operational effectiveness, marketing success and other business outcomes.

• Generate features for use in model development and refinement.

• Build web prototypes and performs data visualization.

• Conduct scalable data research on and off the cloud.

• Implement automated processes for efficiently producing scale models.

• Design, modify and build new data processes.

• Generate algorithms and create computer models.

• Collaborate with database engineers and other scientists.

• Implement new or enhanced software designed to access and handle data more efficiently.

• Train the data services center team on new or updated procedures.

• Assist with code review and quality assurance activities.

• Document and archive models and scripts to enable ongoing support."

Required/Basic Qualifications

• Bachelors degree in Finance, Physics, Economics, Statistics, Engineering, Computer Science, Management Information Systems, Mathematics or Other Related Degree

• In addition to required degree, five (5) or more years related work experience 

Desired Qualifications

• Experience leveraging call center transcript NLP topic modeling to predict improvements in first-call resolution

• Developed an advanced predictive model for vendor costing for power grid projects

Additional Preferred Qualifications

• Masters Degre in Statistics or Mathematics

• Mastery of statistics, machine learning algorithms and advanced mathematics.

• Strong knowledge of basic and advanced predictive models.

• Knowledge of electricity and natural gas utility business model and operations.

• Basic knowledge of Linux command line interface.

• Basic knowledge of cloud platform tools and techniques.

• Basic knowledge of Hadoop ecosystem, including tools for data mining and analytics, including Sqoop, Hive, Pig, Spark and/or Scala.

• Experience with SAP HANA for predictive analytics.

• Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.

• Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests and proper usage, etc.) and experience with applications.

• Data mining knowledge that spans a range of disciplines.

• Strong exploratory analysis skills.

• Excellent verbal and written communication skills as well as the ability to bridge the gap between data science and business management.

• Exceptional organizational skills and is detail oriented.

• Capable in using visualization tools to deliver results

Working Conditions

• Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.

Specific Requirements

• Knowledge of statistics and predictive modeling.

• Knowledge of code writing and programming.

• Understanding of and ability to use programming languages for predictive modeling, like Python, R

• Understanding of and ability to use scripts like SQL (Structured Query Language) and / or Hive for accessing and wrangling data.

• Including research experience as a Ph.D candidate or post doc research

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Tuesday, May 27, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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