Mgr – Product Safety and Reliability

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

SUMMARY

The Manager, Product Safety and Reliability for EMEAI is responsible for supporting the strategy deployment and tactical management of the Product Safety strategy. Work with all functions within Access Segment EMEAI region to drive the product safety process and promote awareness and compliance with our product safety policies. Our goal is to ensure that our products are safe for use.

ESSENTIAL DUTIES AND RESPONSIBILITIES

may include, but are not limited to, the following

• Assist the Department Director in the execution of the overall Global Product Safety Strategy.
• Collect, analyze, and present applicable data to help drive decision making as required.
• Generate performance metrics and reports as needed.
• Represent company on industry and trade association committees.
• Ensure that product safety related matters are addressed during product development.
• Conduct regular meetings to review and assess health of product safety process.
• Support development and periodic review of policy and standard work.
• Monitor and promote product safety culture.
• Be conversant with the latest industry safety standards, rules, and regulations.
• Track product safety regulatory/standard changes and communicate potential impact to the business.
• Identify and help drive continual process improvement.
• Coordinate the review of new and existing products for compliance with applicable standards.
• Coordinate review of product operation and safety manuals, service and maintenance manuals and product literature.
• Coordinate changes to existing and development of new product instructions and warnings.
• Coordinate appropriate corrective action related to product performance.
• Coordinate the preparation and dissemination of information related to service bulletins, recalls and other product safety related information.
• Interact with other departments within the company on product safety related matters as needed.
• Incident investigation support as needed.
• Provide litigation support. 

REPORTING RELATIONSHIPS [SUPERVISORY RESPONSIBILITIES]

Supervise those personnel assigned for general and specific tasks in the area of responsibility.

This position reports to: Director – PS&R

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

Required:

• Bachelor’s degree in Engineering or related field.
• 7 or more years of relevant experience.

Preferred:

• Creative and innovative thinker; demonstrated ability to initiate, lead and sustain change.
• Strong date-driven decision-making skills.
• Project Management skills and experience.
• Excellent Microsoft Office skills
• Excellent interpersonal skills, especially communications skills (oral and written); demonstrated ability to influence the behavior of peers and others outside the direct reporting line.
• Self-motivated with critical adherence to schedule and attention to detail.
• Ability to travel both domestically and internationally, as necessary.
• Experience with EU product standards
• Experience helping to implement a product safety strategy and playbook
• Experience working in legal, compliance, or heavily regulated product industry
• Demonstrated skill and passion for problem solving and operational excellence