Strategic Account Manager

Responsibilities

• Post Contract Client Engagement & SPOC: Build and sustain meaningful relationships with key clients by gaining a deep understanding of their objectives, needs, and pain points – consistently delivering high-quality service by prioritizing competing obligations and communicating clearly both internally and externally. 
• Strategic Account Development: Work collaboratively with Business Development and clients to uncover growth opportunities and craft plans that support mutual success (i.e. grow existing business lines, deepen partnerships, etc).
• Problem Solving: Proactively manage and resolve client issues with urgency and professionalism to maintain strong satisfaction and trust. Communicate issues clearly and effectively internally. 
• Performance Tracking Internally & Externally: Deliver timely insights and updates to both clients and internal teams, including progress and recycling reports, performance metrics, and partnership developments. Leverage analytical skills to identify data-driven insights and improvements. Monitor project progress, ensuring compliance with environmental regulations and company standards.
• Support continuous improvement: Analyze recycling data to assess performance and identify areas for improvement, prepare and present reports to clients and internal stakeholders, highlighting key metrics and outcomes and work with compliance teams to implement necessary protocols and procedures.
• Reporting: Prepare and audit certificates of analysis, destruction, invoicing, POs, etc. 
• Travel Flexibility: Willingness to travel up to 50% as needed for onsite meetings, facility tours, site visits, audits, and client engagements.

Qualifications

• Bachelor’s degree in chemistry, engineering, business, economics or related field. 
• Minimum of 5 years of experience in account management, sales or similar roles, preferably within the recycling or environmental services industry.
• Must be mathematically inclined and comfortable with excel, pivot tables, etc. 
• Strong leadership skills (not afraid to make decisions), exceptional people skills to develop key relationships, and very strong presentation skills. 
• Bias for action, smart, scrappy and the kind of person who sees a problem and works to fix it. 
• Automotive, recycling, mining, battery industry or similar experience preferred.