Customer Service Representative

• Competitive compensation package of minimum $25.00 ($52,000) – Maximum $27.50 ($57,200)

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability)

Key Responsibilities:

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Responsible for meet and greeting office visitors at front desk
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

Qualifications: 

• High School Diploma, GED or equivalent.
• Computer literate
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Drug-free workplace:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.