Customer Support Specialist

Xylem is seeking a Customer Support Specialist to join our South-Central U.S. regional team based in San Antonio, Texas. This position is responsible for providing legendary customer service by supporting order processing and sales activities for both internal and external customers. You’ll be the front line of communication, ensuring prompt, thorough, and professional handling of customer needs while maintaining a positive and solution-oriented approach.

This role is ideal for individuals with a passion for problem-solving, teamwork, and service excellence. If you have strong communication skills, enjoy working in a fast-paced environment, and are motivated to support mission-critical operations, we encourage you to apply—even if you don’t meet every requirement.

Key Responsibilities

• Order Management:

  • Process product and service orders via direct customer contact or sales input

  • Monitor and maintain order backlog; communicate proactively about order status and changes

  • Coordinate with operations, finance, and shipping teams to ensure accurate delivery timelines

  • Maintain customer files with contracts, quotes, and relevant documentation

• Customer Billing Resolution:

  • Investigate and resolve billing disputes in coordination with A/R collections team

• Sales Support:

  • Provide product availability, pricing, and formal quotations

  • Support sales teams and customers with both pre- and post-order needs

• Team Collaboration:

  • Provide backup coverage within team and across departments as needed

  • Participate in new initiatives and contribute to process improvements

Qualifications & Skills

• Required:

  • 0–2+ years of relevant experience in customer service, order management, or sales support

  • Technical aptitude and problem-solving mindset

  • Strong verbal and written communication skills

  • Ability to work cross-functionally in a matrixed organization

  • Proficient in Microsoft Office applications

• Preferred:

  • Experience with CRM systems (Salesforce.com preferred)

  • Familiarity with AS/400 and Select Configure Price Quote (SCPQ) tools

Key Competencies

• Customer-centric mindset with a strong focus on service quality

• Continuous improvement orientation

• Strong collaboration across boundaries and functions

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation