Oracle Quality Assurance Manager

Summary of Role

An Oracle EBS Quality Manager sits in the Offshore Oracle Delivery Department and is in charge of overseeing and managing the quality assurance of Oracle Solutions. This role ensures that Oracle Solutions meet all necessary quality requirements before they reach the Customers (directly to Business End Users or indirectly via any Solution Implementation). This role involves managing testing processes, testing reporting and tools, ensuring development of quality standards, and collaborating with stakeholders to deliver high-quality solutions. To lead the Oracle testing team members, ensuring a robust and independent testing approach to (Oracle) solutions are implemented, managed, and maintained. To ensure tools and solutions are optimized (automated and repetitive) and processes remain correct and current.

Build partnerships and pipelines with regards to Implementations, Projects, Changes, Patching and Fixes, ensuring Quality & Testing are embedded into the ‘Change Cycle’ with clear visibility of Releases and Project Timelines for resource management & planning.

Responsibilities

• Leading and managing the Quality Management Team within Offshore Oracle Team.

• Developing and maintaining robust test plans.

• Designing and maintaining Quality standards and develop practices to demonstrate those via QA testing.

• Preparing content and Conducting Trainings to QA Team and Oracle IT on the Quality Assurance.

• Quality Assurance for Unit Testing (Changes, fixes)

  • Authoring test scenarios with focus on the defect finding and full coverage of requirements and design.

  • Testing the solutions thoroughly with Positive and Negative Data sets.

  • Logging defects and retest the defect fixes.

  • Reviewing the Scenarios, Test Results and Defect Fixes thoroughly, and Approving from QA stand point.

• Quality Assurance for Regression Testing for Monthly Deployment Cycles:

  • Maintaining Regression Test Scenarios covering for key business flows and features and keeping them current.

  • Automating the Regression Test scenarios promptly and keeping manual execution to Minimal/Zero.

  • Ensuring regression testing completion and reporting as part of the Change Approval Board (CAB).

  • Partnering with Release Manager for testing requirements and resource management

• Quality Assurance for Implementations

  • Partnering with the Project (implementation) Team to prepare solid Testing plans.

  • Ensuring robust dry run/IT testing as part of the implementation cycle (SIT, UAT).

• Tools

  • Ensuring the right tools are available and tools are optimized and automated.

• Test Management

  • o Developing Testing Procedures

    • Creating and implementing standardized testing procedures and protocols to ensure consistency and accuracy in testing.

  • Overseeing Testing Processes

    • Supervising the testing processes to ensure they are carried out correctly and efficiently.

  • Embracing Testing Best Practices

    • Choosing appropriate testing methods and tools based on the Solution being tested.

    • Evangelizing testing Best Practices within Oracle IT ecosystem.

    • Automated and repetitive testing usual practices.

  • Conducting Tests

    • Performing or overseeing various tests, such as Unit Testing and Functional Testing to validate the Quality of the Oracle Solutions.

  • Analyzing Test Results

    • Reviewing and analyzing test results to identify any defects, non-conformities, or areas for improvement.

  • Documenting and reporting Test Findings

    • Recording and documenting all test findings, including any issues or defects identified during testing.

    • Continuous Improvement

    • Continuously evaluating and improving testing processes to enhance efficiency and effectiveness.

• Problem Solving

• Demonstrate experience in translating Customers business requirements into workable IT Solutions

• Quickly assesses Customer’s needs, develops innovative plans to solve sophisticated business workflow, and implements these plans in the Oracle Ecosystem

• Understands theories, concepts, principles, and techniques to handle most situations without mentorship

• Documents, solves problems and brings up Support issues outside defined parameters

• Possesses a passion for helping Customers find creative ways to more effectively run their businesses

•  Interpersonal Skills

• Strong written and verbal communication skills

• Collaborate with other Teams to ensure quality standards are met.

• Identify areas for improvement and implement corrective actions.

• Prepare and present quality reports.

• Ability to work within project teams, and collaborate cross-departmentally.

• Ability to communicate effectively with functional and technical resources.

• Soft Skills               

• o Understanding of common industry standard business practices, such as ERP, SCM, EAM.

• Understanding of Enviri activities and how Oracle applies to the Customer’s business practices.

•  Technical Skills    

• Proficiency in Microsoft Office products.

• Experience with the ERP is a plus.

• Deliverables as per Enviri IT Project Implementation Methodology

• Collaborate to Test Strategy.

• Unit Testing (test cases writing and test execution) and Unit Test Exit Report.

• Quality Assurance Testing (test cases writing and test execution) and QA Test Exit Report.

• Maximum Automated Testing thanks to selected tool.

SMART KPIs

• First Pass Yield (FPY)

• First Pass Yield is a KPI that measures the percentage of test units that pass through the entire quality assurance process without requiring rework, retesting or corrections/fixes.

• It assesses the effectiveness of the initial quality checks and processes implemented by the quality assurance team.

• This KPI will also be tracked during QA testing campaigns in scope of project implementation or in Maintenance Release validation.

• Testing Coverage (TCO)

• TCO will assess the constant and targeted increase of QA testing coverage of Oracle Solutions. Every Quarter this targeted number of QA test cases will be revised and committed.

• This KPI will also be tracked during QA testing campaigns in scope of project implementation or in Maintenance Release validation.

• At the end of each project, a relevant target would be to transfer 80% of Project test cases into QA duty to ensure a Quality Sustainability.

• Testing Automation (TAU)

• TAU will assess the constant and targeted increase of automated QA testing coverage of Oracle Solutions. Every Quarter this targeted number of QA test cases will be revised and committed.

• This KPI will also be tracked during QA testing campaigns in scope of project implementation or in Maintenance Release validation.

• At the end of each project, a relevant target would be to transfer 70% of Project test cases into QA duty to ensure a Quality Assurance Efficiency.

• Production Defect Rate Reduction (PDRR)

• PDDR will assess the positive impact of QA testing on Business Service Availability and Quality. PDDR will target a reduction of the defect rate in the production services.