Onsite Implementation Program Manager

Develop, implement, monitor and execute the company’s waste & recycling management program at customers location(s). Work with Sales to develop Onsite Services leads, provide win-strategy, implement Transition Plans for new customers and provide ongoing Quality Assurance and oversite of exiting Onsite programs. Working independently at the customer’s site under general supervision, responsible for implementation and day-to-day operations of Clean Earth’s Onsite waste management program. Drive recycling improvements, cost improvements and waste minimization in alignment with customer goals. Assist with research and implementation of sustainable and innovative programs. Deliver Quarterly Business Reviews and drive customer satisfaction.

Primary Responsibilities (Essential Functions):

· Implement activities required to successfully transition and onboard new Onsite programs

· Work with Operations teams and 3rd party vendors (as needed) to meet/ exceed contract requirements

· Develop Operations Manuals and KPI Metrics per Onsite program

· Lead the development and delivery of Quarterly Business Reviews.

· Provide ongoing quality assurance, sustainability initiatives and value-based services

· Serve as technical and EHS expert for customer on Onsite Services, waste programs and DOT regulations

o Identify opportunities to cross-sell additional services

· Assist with onsite staff selection via interview and collaborative reviews

· Work with on-site teams to monitor waste and recycling programs and maintain swaps and pickups as needed.

· Work with customer teams on special projects as needed.

· Participate in weekly team planning calls; benchmark and share experiences with other program managers at similar customer locations.

· Participate in customer calls and meetings as necessary.

· Collaborate with customer service, billing and operations teams to ensure seamless customer experience.

· Resolve site-level vendor and customer issues that may arise. Address issues in a professional manner with appropriate root cause analysis and corrective actions.

· Coach customer and/or 3rd party organizations on Clean Earth systems/database and serve as liaison between parties to ensure collaboration and implementation of site programs.

· Conduct audits of onsite programs, both planned and unannounced.

· Perform other reasonably related tasks as assigned by management.

· 75% travel