Eurofins
Teamleader Customer Service- Milieu
About 1 month ago
About the Job
Organiseren, optimaliseren en inspireren
- Je stelt een plan van aanpak op met als doel de bestaande processen te optimaliseren. Je bepaalt welke acties ondernomen moeten worden op korte en lange termijn en zorgt voor de implementatie van deze verbetertrajecten.
- Je bent verantwoordelijk voor de uitvoering van de klantenopdrachten en bewaakt het proces vanaf de offerteaanvraag over de analyse in het labo tot het eindresultaat en de facturatie.
- Je bent verantwoordelijk voor de vlotte organisatie en optimalisatie van de facturatieflow door deze zoveel mogelijk te automatiseren en standaardiseren.
- Je waarborgt een optimale klantenservice doordat je je team bijstaat bij vragen en klachten van klanten. De moeilijke dossiers volg je zelf op om vinger aan de pols te houden.
- Je begeleidt en coacht een team van 10 medewerkers, waarbij je eveneens instaat voor teamontwikkeling; voeren van functioneringsgesprekken, signaleren van opleidingsbehoeften,..
- Je rapporteert aan de Business Unit Manager.
About the Company

Eurofins
<div class="org-about-module__description"> <div id="ember58" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Since 1987, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a network of independent companies in 62 countries, operating over 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Ever since its IPO on the French stock exchange in 1997, Eurofins has been one of the fastest growing listed European companies.</span></div> </div> <div class="org-about-module__content-improvement"> <div class="org-about-module__content-box"> </div> </div>
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