Technical Program Manager

Senior technical staff member with a commercial focus on assigned market segments or disciplines, who serves as the primary technical link between top clients, sales teams, and internal staff to develop new proposals and resolve service issues.

Collaborates with business leaders and commercial staff across the Eurofins network to develop programs and pricing schemes that meet client needs.

Develops new business by building and maintaining successful relationships with assigned clients and partnering with Business Development Directors and Business Leaders across the Eurofins network.

Engages with industry trade groups (e.g. AOAC, USP, ICSB, AHPA, ABC) as a participant.

Manage all aspects of quote, proposal and RFI development for assigned opportunities; adhering to agreed-upon  business unit-specific and enterprise-wide proposal and pricing processes

Responsible for managing business opportunities of medium to high complexity autonomously

Reviews proposal requests to ensure full understanding of client requirements

Partners with internal stakeholders to develop creative solutions for inquiries from assigned clients

Ensures timely delivery of assigned proposals to clients

Responsible for client-facing and senior management-facing activities surrounding assigned opportunities

Identifies and resolves issues around client inquiry requirements and Eurofins capabilities

Maintains appropriate knowledge of  technical and regulatory environments pertaining  to role

Responsible for executing or facilitating internal and external opportunity management negotiations (i.e. pricing, process, resources, etc.)

Anticipates, detects, promotes quality and process improvement needs in the maintenance and continued development of key client relationships

Promotes internal expertise through training, participation, and guidance to less experienced staff on technical investigation and method alignment and improvement.

Performs quality control activities on client deliverables for peers and less experienced staff

Coordinates internal resources to resolve client service issues

Contributes to writing articles, white papers, and internal and externally facing technical document.

Manages Method validation projects and alignments when there is internal and external need.

All other duties as assigned.