Location:Zurich, Zurich, SwitzerlandJob ID: R0094106Date Posted:2025-06-11Company Name:HITACHI ENERGY LTDProfession (Job Category):Quality ManagementJob Schedule: Full timeRemote:NoJob Description:The opportunityAre you passionate about driving operational excellence and fostering a culture of continuous improvement? Do you bring a strong mix of commercial and technical expertise, along with Lean Six Sigma experience? If so, we have the perfect opportunity for you!As a Business Process Manager – Continuous Improvement, you will play a key role in embedding a CI culture within our operations teams, with a strong focus on efficiency, customer satisfaction and quality. You’ll work closely with cross-functional teams in our Product Service Center (PSC) to streamline processes, standardize tools, and support profitable growth for Hitachi Service.How you’ll make an impact<ul><li>Champion and embed a culture of continuous improvement (CI) within Operations and SCM</li><li>Lead and support cross-functional CI initiatives to drive operational efficiency and effectiveness</li><li>Map and optimize business processes, ensuring seamless interfaces between Sales, SCM, Project Management, Engineering, Order Management, Field Service, and New Business</li><li>Develop and maintain tools that promote process standardization and operational excellence across the organization</li><li>Strengthen collaboration with internal stakeholders to enhance service delivery and customer satisfaction</li><li>Proactively address and resolve customer issues and complaints in a timely and professional manner</li></ul>Your background<ul><li>A passion for process optimization and continuous improvement. Lean Six Sigma Yellow or Green Belt certification (preferred)</li><li>Higher education with a commercial or technical focus (University, FH, TS, or equivalent)</li><li>Minimum 2 years of experience in business process improvement or a related discipline.</li><li>Proven ability to lead cross-functional initiatives and influence stakeholders at all levels</li><li>Proficient in SAP, SharePoint, and Microsoft Office tools</li><li>Fluent in English (written and spoken); German is a plus</li></ul>More about usOur flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.  <h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Business Process Manager – Continuous Improvement 80 - 100% (f/m/d)

Location:Zurich, Zurich, SwitzerlandJob ID: R0094106Date Posted:2025-06-11Company Name:HITACHI ENERGY LTDProfession (Job Category):Quality ManagementJob Schedule:&nbsp;Full timeRemote:NoJob Description:The opportunityAre you passionate about driving operational excellence and fostering a culture of continuous improvement? Do you bring a strong mix of commercial and technical expertise, along with Lean Six Sigma experience? If so, we have the perfect opportunity for you!As a Business Process Manager – Continuous Improvement, you will play a key role in embedding a CI culture within our operations teams, with a strong focus on efficiency, customer satisfaction and quality. You’ll work closely with cross-functional teams in our Product Service Center (PSC) to streamline processes, standardize tools, and support profitable growth for Hitachi Service.How you’ll make an impact<ul><li>Champion and embed a culture of continuous improvement (CI) within Operations and SCM</li><li>Lead and support cross-functional CI initiatives to drive operational efficiency and effectiveness</li><li>Map and optimize business processes, ensuring seamless interfaces between Sales, SCM, Project Management, Engineering, Order Management, Field Service, and New Business</li><li>Develop and maintain tools that promote process standardization and operational excellence across the organization</li><li>Strengthen collaboration with internal stakeholders to enhance service delivery and customer satisfaction</li><li>Proactively address and resolve customer issues and complaints in a timely and professional manner</li></ul>Your background<ul><li>A passion for process optimization and continuous improvement. Lean Six Sigma Yellow or Green Belt certification (preferred)</li><li>Higher education with a commercial or technical focus (University, FH, TS, or equivalent)</li><li>Minimum 2 years of experience in business process improvement or a related discipline.</li><li>Proven ability to lead cross-functional initiatives and influence stakeholders at all levels</li><li>Proficient in SAP, SharePoint, and Microsoft Office tools</li><li>Fluent in English (written and spoken); German is a plus</li></ul>More about usOur flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow. &nbsp;<h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.&nbsp;</h2>

Business Process Manager – Continuous Improvement 80 - 100% (f/m/d)

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