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TeraWatt Infrastructure
Senior Manager, Field Service Operations
29 days ago
About the Job
Core Responsibilities
- Hire, train, and lead internal Terawatt technicians
- Balance hands-on training with delegation and empowerment for Field Service technicians
- Develop, report, and analyze uptime and availability metrics for Terawatt charging hubs
- Create and maintain a scalable automated workflow system for internal and external technicians
- Collaborate with third party EVSE vendors to establish and document service level commitments and protocols
- Develop O&M contracts with 3rd party vendors for EVSE maintenance
- Commission, inspect, and onboard new sites with Terawatt’s systems
- Be accountable for managing customer SLAs
- Help develop scalable internal protocols for engaging and managing 3rd party EVSE vendors
- Partner with Product, Finance, and Technology teams to achieve continuous process improvement
- Partner with Technology and Construction teams to optimize site designs and product offerings
Preferred Qualifications
- 5+ years of direct experience in the renewable energy, power systems and/or EV charging industry managing assets in a field service capacity
- Experience standing up a team of technicians to include creating: training programs, hiring plans, work instructions, and providing hand-on in the field training and assessments
- Experience at, or engaging and managing, 3rd party vendors for technical services, such as EVSE, distributed energy resources, and/or utility scale power generation
- Built out the processes, protocols, and systems necessary to execute field service activity for internal and external teams
- Track record of establishing, measuring, documenting and enforcing service level agreements for technical services
- Experience with a diversity of OCPP-enabled EVSE hardware including DC Fast chargers
About the Company

TeraWatt Infrastructure
<p>TeraWatt Infrastructure was established, in the absence of anything like it, to provide solutions for the large scale electric vehicle charging infrastructure required to meet the rapid electrification of medium and heavy duty transport and fleets.<br /> <br />The company serves as a crucial intermediary between customers, electric vehicle charging service providers, electricity suppliers, grid operators, and capital markets, for organizations of all types looking to electrify their fleets.<br /> <br />We enable scale.</p>
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