Customer Solutions Engineer

Description

Boltline is a cloud-based platform built for complex hardware engineering and manufacturing. Designed by rocket scientists, it helps teams move fast with real-time inventory tracking, parts and process traceability, automated workflows, and seamless collaboration. Purpose-built for dynamic environments, Boltline supports everything from prototyping to production while staying ITAR compliant and fully integrated.

As a Customer Solutions Engineer, you’ll play a pivotal role in helping our customers integrate, adopt, and succeed with our software build for Hardware Engineers. You’ll be their technical advisor, enablement partner, and advocate, ensuring they realize maximum value from the product and supporting them through onboarding, integration, and scaling.

Responsibilities

• Customer Enablement: Guide customers through onboarding and solution deployment, aligning technical implementation with their
  business goals
• Product Adoption & Value Realization: Drive solution usage across engineering and manufacturing teams, demonstrating measurable
  business value
• Technical Expertise: Become a product and domain expert, particularly across Prototyping, Production & Maintenance systems. Act as a trusted advisor on manufacturing data flow and engineering workflows
• Customer Partnership: Maintain strong relationships with customer stakeholders, ensuring satisfaction, retention, and reference-ability
• Feedback & Advocacy: Capture customer feedback and collaborate with internal product and engineering teams to inform roadmap priorities
• Risk Management: Proactively identify and address issues before they impact customer experience
• Cross-functional Collaboration: Work closely with internal development and product teams—sometimes across time zones—to resolve issues and deliver value

Qualifications

• 3–5 years of experience in a B2B SaaS or technical customer-facing role
• Familiarity with engineering or manufacturing organizations, ideally in aerospace, defense, or energy
• Experience implementing or supporting complex systems such as MES, ERP, or PLM
• Strong interpersonal and communication skills, comfortable working with both technical and non-technical teams
• Analytical thinking and problem-solving capabilities with a consultative approach
• Ability and willingness to travel up to 50%

Benefits

• Equity – We know that our employees are the reason we succeed. To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full-time employees. 
• Comprehensive benefits program including subsidized medical, dental, and vision insurance 
• Company-paid life and disability insurance 
• 401(k) plan with employer match 
• 4 weeks’ Paid Time Off  
• Holidays – 10 days (including an end-of-year closure) 
• Paid Family/Parental Leave  
• On-site gym or monthly wellness stipend (depending on location) 
• Dog friendly offices! 

Compensation

Base Salary Target: $95,100 - $143,000 

This role is also eligible for additional variable compensation for attainment of performance goals.

Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis. 

Your actual level and base salary will be decided based on your specific experience and skill level.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.