Field Service Technician - Diesel Mechanic

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:

The role will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers.

Duties and Responsibilities

• Carry out professional service and emergency repair work on pumping and associated equipment at the 

• customers’ premises and at the workshops.

• Maintain all relevant documentation and reports for work undertaken, consistent with company policies 

• and quality assurance procedures.

• Maintaining working environment and vehicle so that it conforms to all necessary ESH requirements.

• On-site commissioning and control panel settings to application requirements.

• Inspect and test products prior to dispatch to customers.

• Maintain service records using written records for future reference and to comply with all Quality  Assurance Procedures.

• Provide timely and accurate advice and feedback to support staff and customers on service and product 

• related issues both orally and in writing where required.

• Participate in departmental meetings and provide input on rental activities.

• Actively participate in audits for QA and ESH systems and practices.

• Perform standby duties.

• Support the Rental manager by leading the technicians through scheduling and implementation of a preventative maintenance plan.  

Requirements

• National Senior Certificate or equivalent.

• Qualified Diesel Mechanic with exposure to auto-electrical and engine controls.

• Minimum of 5 years’ experience with industrial engines with exposure to connected mechanical equipment, of which 3 years must be in a customer facing field service environment. 

• Minimum of 2 years’ experience in a supervisory capacity.

• Exposure to CAT, Perkins, and Volvo industrial engines. 

• Experience on pumps will be an added advantage.

• Proficient in the MS office suite of programs.

• Valid passport and driver’s licence code 08 or higher.

• Must be willing to travel.

Skills & Competencies

• Excellent problem-solving abilities.

• Excellent communication skills

• Demonstrated ability to identify, locate and repair faults in auto-electrical control equipment.

• Be able to work in a team environment.

• Result orientated, whilst still being committed to fulfilling the requirements of Xylem’s QA and ESH 

• programs.

• Passionate about continuous improvement and service excellence.

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.