Location:Chennai, Tamil Nadu, IndiaJob ID: R0090376Date Posted:2025-06-17Company Name:HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):IT, Telecom &amp; InternetJob Schedule: Full timeRemote:NoJob Description:The opportunity:The user support specialist is responsible for providing exceptional support to users of our CAD automation design tools via hotline/ticketing system. This role involves troubleshooting technical issues, guiding users through problem-solving processes, and ensuring a high level of customer satisfaction.How you’ll make an impact:<ul><li>Provide first-line support to users of CAD automation design tools via ticketing system, calls, email, and chat.</li><li>Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions.</li><li>Document and track user issues and resolutions using a ticketing system.</li><li>Transfer complex customer issues to the development team and ensure timely resolution</li><li>Collaborate with the development and QA teams to escalate and resolve complex issues.</li><li>Maintain up-to-date knowledge of CAD automation design tools and related technologies.</li><li>Assist in the creation and maintenance of user support documentation and FAQs.</li><li>Provide feedback to the development team on user experience and potential areas for improvement.</li><li>Ensure timely and effective resolution of user issues to maintain high levels of customer satisfaction.</li><li>Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. </li><li>Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>Requirements:<ul><li>Bachelor’s degree in mechanical engineering or a related field, with 3 to 6 years of relevant experience.</li><li>Proven experience in a technical support or customer service role, preferably with CAD software.</li><li>Strong problem-solving skills and the ability to troubleshoot technical issues effectively.</li><li>Excellent communication skills, both verbal and written.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Proficiency in using support ticketing systems and remote support tools.</li><li>Proficiency in both spoken &amp; written English language is required.</li></ul><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

User Support Specialist - CAD Automation Design Tools

Location:Chennai, Tamil Nadu, IndiaJob ID: R0090376Date Posted:2025-06-17Company Name:HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):IT, Telecom &amp; InternetJob Schedule:&nbsp;Full timeRemote:NoJob Description:The opportunity:The user support specialist is responsible for providing exceptional support to users of our CAD automation design tools via hotline/ticketing system. This role involves troubleshooting technical issues, guiding users through problem-solving processes, and ensuring a high level of customer satisfaction.How you’ll make an impact:<ul><li>Provide first-line support to users of CAD automation design tools via ticketing system, calls, email, and chat.</li><li>Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions.</li><li>Document and track user issues and resolutions using a ticketing system.</li><li>Transfer complex customer issues to the development team and ensure timely resolution</li><li>Collaborate with the development and QA teams to escalate and resolve complex issues.</li><li>Maintain up-to-date knowledge of CAD automation design tools and related technologies.</li><li>Assist in the creation and maintenance of user support documentation and FAQs.</li><li>Provide feedback to the development team on user experience and potential areas for improvement.</li><li>Ensure timely and effective resolution of user issues to maintain high levels of customer satisfaction.</li><li>Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.&nbsp;</li><li>Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your&nbsp;colleagues and the business.</li></ul>Requirements:<ul><li>Bachelor’s degree in mechanical engineering or a related field, with 3 to 6 years of relevant experience.</li><li>Proven experience in a technical support or customer service role, preferably with CAD software.</li><li>Strong problem-solving skills and the ability to troubleshoot technical issues effectively.</li><li>Excellent communication skills, both verbal and written.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Proficiency in using support ticketing systems and remote support tools.</li><li>Proficiency in both spoken &amp; written English language is required.</li></ul><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.&nbsp;</h2>

User Support Specialist - CAD Automation Design Tools

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HITACHI ENERGY

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