Billing Support Associate

EcoVadis is seeking a Billing Support Associate L1 to join the Finance team in Mauritius. This position is responsible for managing billing and payment inquiries, reviewing and resolving billing discrepancies and processing payments.

This position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service and ethics.

Core Responsibilities

• Assist customers with billing and payments inquiries  via phone, email or chat.

• Resolve billing discrepancies for customers and ensure corrections are made promptly.

• Support other team members on any billing and payment related queries as required.

• Generate and send accurate invoices to customers, ensuring compliance with billing regulations and company policies.

• Process payments received from customers, apply payments to customer accounts, and reconcile payment discrepancies as necessary.

• Update and maintain customer account information, ensuring accuracy and completeness.

• Collect and analyze data to prepare reports on billing and payment patterns, identify opportunities for process improvement and optimization.

• Collaborate with cross-functional teams to resolve client escalations and maintain transparency through prompt and appropriate communications with the customers.

• Assist with  internal projects based on the needs of the organization.