IT Solutions Support Engineer - Junior

Very good communication and interpersonal relation skills in an international environment,

Ability to adapt and work with either technical or business people

At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).

Up to 2 years work experience in an Enterprise application support environment would be a plus.

Exposure working in IIS hosted web application is preferred.

Good understanding of Windows Server & MS SQL Server concepts is required.

Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.

Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services

Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.

Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.

Log tickets based on end user requests to resolve queries within SLA.

Perform initial investigations to identify origins of issues.

Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.