Senior Project Manager - Environment Testing

Position Summary: 

The Senior Project Manager is the liason between the client and the lab, providing exceptional customer service to both internal and external clients for routine and non-routine projects

Essential Duties and Responsibilities:

• Customer Service/Project Management

  • Communicate with clients and the laboratory regarding general/technical issues and questions about analyses, turnaround times, sample status, results etc. via phone and email

  • Provide verbal and written quotations

  • Review client requests and requirements for projects

  • Coordinate complicated routine and non-routine client projects from beginning to end

  • Obtain appropriate work authorization documents

  • Identify and investigate any administrative or technical problems and coordinate resolution/corrective action

• Project Set-up

  • Creates projects in LIMs based on quotes, existing projects or information provided by the client

  • Creates bottle orders

  • Schedules courier as needed

  • Perform updates to existing Projects when needed

• Sample Receipt

  • Reviews sample logins

  • Generates subcontract paperwork

  • Sends client sample receipt confirmation

  • Reviews draft invoice

  • Confirms that any client needed information is recorded in LIMs

• Reporting

  • Creates and issues final deliverables

• Invoicing

  • Reviews final invoice before issuing to client

  • Performs invoice corrections as needed

  • Assist with financial, purchase order and late payment issues as needed

• Other

  • Regular attendance and punctuality

  • Serves as a mentor to less experienced Project Managers

• Other duties as assigned 

Role is 1st shift, 8am-5pm M-F