Technical Customer Support Engineer I (Technical Solutions / Support)

The Position

We are seeking a Technical Customer Support Engineer who is passionate about helping customers, solving problems, and improving user experiences. You’ll be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services.

Responsibilities & Skills

You should: 

• Problem solver,Independent worker, logical and critical thinker.

• Highly adaptable to a new working environment.

• Ability in Learning new skills and applying them for efficient customer issue resolutions.

• Client oriented thinking, ensuring high customer satisfaction indices.

• Collaboration with cross-functional teams.

• Ability to explain technical concepts to non-technical individuals.

Required Skills: 

• Excellent communication and interpersonal skills.

• Bachelor’s degree or equivalent experience.

• 2+ years in a Technical support role in SaaS enterprise products.

• Strong Experience with SQL for querying databases.

• Knowledge of  REST APIs, Postman, Kibana, Grafana.

• Experience with ticketing systems like JIRA. Incident management, Escalations and SLAs.

• Basic Knowledge on cloud technologies.

• Basic Python knowledge.

• Having a background in the clean energy domain is an added advantage.

Qualifications

• Bachelor's in Engineering, or a related field.

Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, caste, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.