Support Engineer for Software & Applications (F/M/D)

OUR VISION

When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality—they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.

That’s what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better. 

THE OPPORTUNITY

Are you ready to take your analytical and troubleshooting skills to the next level at an innovative, high-growth company?

We’re now hiring a Support Engineer to join our dynamic, customer-focused team of 14 talented engineers from diverse professional and cultural backgrounds. As a support engineer, you will do more than just resolve support tickets: You will take full ownership of issues from start to finish and be instrumental in delivering outstanding customer experiences. 

If you are someone who thrives on responsibility, enjoys solving complex problems, and is passionate about helping others succeed, we would love to hear from you! 

HOW YOU WILL MAKE AN IMPACT

• You will have the opportunity to be the first point of contact for our global customers via multiple channels (phone, email, community forums). 

• You will become a product expert and proactively guide customers toward best practices and long-term success. 

• You will be involved in troubleshooting software issues using the internal knowledge base and contribute to improving those resources. 

• You will keep a sharp eye on spotting and escalating critical issues with urgency and clarity, collaborating closely with the development teams. 

• You will turn complex software findings into well-structured knowledge articles for both internal and external use. 

• You will continuously identify opportunities to improve support processes in line with the scaling of our team and customers alike.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Bachelor's degree in computer science, civil/electrical engineering, or equivalent practical experience in hardware, software, or technical systems.

• Previous experience in technical support, customer service, quality assurance, or IT help desk is highly valuable. 

• Your profile is rounded off with a proactive mindset, time management skills, and a high sense of accountability, which will be crucial in delivering customer value. 

• Your exceptional communication skills in both English and German will enable you to deliver high-quality client support and promote smooth, effective teamwork across departments. 

• You have strong expertise in one or more of these areas:

  • Python scripting and working with APIs 

  • Web services and cloud infrastructure (AWS, Kibana, Grafana, K8s) 

  • Point cloud data, image processing, and SLAM technologies 

  • Linux/Ubuntu system experience 

  • Surveying and scanning workflows. 

HOW WE WILL KNOW WE ARE A PERFECT MATCH

Your recruiting partner for this role is Lenka (she/her). You can expect to go through a screening call and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.

HOW WE WILL KEEP YOU SMILING

• It's important to take a break from work! We offer 30 days of paid time off per year

• Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy

• Deutschlandticket subsidy to support sustainable travel using public transport

• We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!

• We offer full visa and relocation support for international candidates

• An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility

• A competitive compensation package that values the skills and experience you bring

• Up to 4000 EUR employee referral bonus 

• Financial support for local language classes to help you in your journey of integrating into the culture!

ABOUT US

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.

More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds. 

You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction. 

Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes! 

We derive our strength from our diversity.

NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.

Together with you, we build NavVis!

If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.