Program Manager

Job description

We are looking for a Program Manager with broad experience in managing IT projects and strong service and operations delivery capabilities. High risk management and problem-solving skills are required in order to work efficiently in a dynamic IT environment. Excellent communication and interpersonal skills needed to interact with different profiles, both business and technical, at different levels, and to manage a team of business analysts.

As a Program Manager, you will be responsible for:

• Service delivery management and QA management

  • Incident management: Leading recovery operations during system disruptions by ensuring all required profiles are available and coordinating between them

  • Ensuring stable operations in production live applications and adherence to operational KPIs

  • Organising and delivering IT Solution rollouts, minimising the impact in continuous delivery/deployment tracks

  • Overseeing the overall quality of the solution

• Program management:

  • Monitoring project progress, ensuring adherence to timelines and quality standards

  • Understanding of IT systems, existing technologies and on-premise/cloud infrastructure architecture to effectively manage a team with different technical profiles, responsible for an online digital platform with multiple embedded applications and integrated with other key company applications

• Risk management, problem solving & continuous process improvement:

  • Overseeing the status of all IT programme areas (human resources, planning, different delivery tracks, operations, side- projects), to be able to identify any risk or issue for the IT programme. Upon identification, ensuring proper assessment is done and all mitigation actions are completed

  • Identifying and resolving different type of issues within the IT Team impacting the team’s efficiency, applying strong analytical and problem-solving skills

  • Implementing IT software development best practices and continuous process improvements to enhance programme efficiency and effectiveness and increase delivery quality

• Resource management and functional team leadership:

  • Overseeing resource allocation, utilisation and optimisation across the different focus areas within the IT programme. 

  • Leading and motivating a team of product owners and service delivery/quality engineers, ensuring collaboration with other actors in the delivery process (business representatives, product managers and technical team), to maximise delivery efficiency.