Location:Chennai, Tamil Nadu, IndiaJob ID: R0099949Date Posted:2025-07-09Company Name:HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):Communications &amp; Corporate AffairsJob Schedule: Full timeRemote:NoJob Description:The opportunity:Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers &amp; partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install &amp; Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair &amp; Extend), to end-of-life activities (e.g., Replace &amp; Decommission).How you’ll make an impact:<ul><li>You will be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks.</li><li>You will be responding to incoming Customer calls, E-mails, web enquiries efficiently with confidence and professionalism and log the ticket in Sales force tool.</li><li>You will monitor Case Log hourly and daily basis and work internally and with customers to resolve and close open cases, keep learning about Hitachi Energy products and services and Cases to upgrade knowledge and skills to be able to increasingly resolve level 0 to level 2 type customer issues with minimal support from others in organization.</li><li>You will be a customer advocate for timely response to issues and problem resolution and escalation.</li><li>You will report all activities taken toward resolving customer issues. Where required, support customers during run time activities and provide online troubleshooting support and resolution.</li><li>You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>Your background:<ul><li>Sound electrical engineering background/ bachelor’s degree in a relevant engineering discipline or higher.</li><li>10–12 years of hands-on experience in the engineering field, or fewer years of experience in a customer service-oriented role within the electrical or utilities domain.</li><li>Willingness and ability to provide technical support to customers as needed.</li><li>Experience in troubleshooting and/or testing of GIS, high-voltage equipment, transformers, or similar electrical systems used in power plants, substations, or the utilities sector will be a significant advantage.</li><li>Familiarity with industry standards, safety protocols, and diagnostic tools used in the power and utilities domain would be beneficial.</li><li>Should be available to work in shifts and participation in ensuring 24/7 availability. </li><li>Excellent communication skills, Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set, good command of English is mandatory and ability to speak other languages is an added advantage.</li></ul><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Senior Solution Engineer

Location:Chennai, Tamil Nadu, IndiaJob ID: R0099949Date Posted:2025-07-09Company Name:HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):Communications &amp; Corporate AffairsJob Schedule:&nbsp;Full timeRemote:NoJob Description:The opportunity:Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers &amp; partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install &amp; Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair &amp; Extend), to end-of-life activities (e.g., Replace &amp; Decommission).How you’ll make an impact:<ul><li>You will be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks.</li><li>You will be responding to incoming Customer calls, E-mails, web enquiries efficiently with confidence and professionalism and log the ticket in Sales force tool.</li><li>You will monitor Case Log hourly and daily basis and work internally and with customers to resolve and close open cases, keep learning about Hitachi Energy products and services and Cases to upgrade knowledge and skills to be able to increasingly resolve level 0 to level 2 type customer issues with minimal support from others in organization.</li><li>You will be a customer advocate for timely response to issues and problem resolution and escalation.</li><li>You will report all activities taken toward resolving customer issues. Where required, support customers during run time activities and provide online troubleshooting support and resolution.</li><li>You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>Your background:<ul><li>Sound electrical engineering background/ bachelor’s degree in a relevant engineering discipline or higher.</li><li>10–12 years of hands-on experience in the engineering field, or fewer years of experience in a customer service-oriented role within the electrical or utilities domain.</li><li>Willingness and ability to provide technical support to customers as needed.</li><li>Experience in troubleshooting and/or testing of GIS, high-voltage equipment, transformers, or similar electrical systems used in power plants, substations, or the utilities sector will be a significant advantage.</li><li>Familiarity with industry standards, safety protocols, and diagnostic tools used in the power and utilities domain would be beneficial.</li><li>Should be available to work in shifts and participation in ensuring 24/7 availability.&nbsp;</li><li>Excellent communication skills, Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set, good command of English is mandatory and ability to speak other languages is an added advantage.</li></ul><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.&nbsp;</h2>

Senior Solution Engineer

About the Job

About the Company

HITACHI ENERGY

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