SFDC Database Administrator

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem Analytics seeks to hire a Salesforce.com Database Administrator to join the Sales Department which is dedicated to maintaining consistency of sales reporting, sales processes and use of tools that support the processes. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes.

Essential Duties/Principal Responsibilities:          

• Serve as a Salesforce.com system administrator

• Maintain, develop and improve key CRM and CPQ data, templates and workflows to accommodate evolving business needs

• Manage Salesforce roles, profiles, sharing rules, queues, flows, workflows, validation rules, groups, storage management, and data backup

• Administer user access and security roles, requiring a strong understanding of Salesforce's security model, role architecture, and impact testing

• Assist with data migration from other systems as needed, including importing sales and marketing leads, contacts, and other data

• Create and maintain custom objects, object relationships, standard and custom fields, reports, dashboards, processes, training plans, and documentation for end users

• Test and deploy configuration changes across sandbox and production environments

• Conduct database maintenance tasks, including diagnostic checks and duplicate data cleansing

• Manage and maintain third party applications and make recommendations on tools that will provide better user experiences and efficiencies

• Work with various functions and end users to identify, document, and communicate standard business processes as  they relate to CRM and CPQ

• Manage implementation and programming of annual price increases by closely working with Marketing team

• Work with management to identify new and creative opportunities to leverage CRM support, additional business processes or functions

• Stay current on Salesforce platform capabilities and maintain expertise through continued training and education

• Partner with the CPQ Administrator technically as needed

• Other projects as assigned

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Bachelor’s Degree, preferably in Computer Science, Engineering, Marketing or Business

• Salesforce.com admin certified preferred

• Bonus points for having three years of experience as a Salesforce.com administrator

• Basic understanding of Salesforce Plugins, and how the interact with Web based API’s

• High level of familiarity with Excel

• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

• Proven success in and genuine enthusiasm for working directly with end users

• Experience with relational database management tools

• Experience with documentation of complex products and configurations

• Preference given to strong analytical capabilities and attention to detail

• Effective oral and written communication skills to deliver technical information in an easily understood manner across all departments in an organization

• Functional knowledge of order management and CPQ terminology

The estimated salary range for this position is $75,000 to $110,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

#LI-KS1

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation