System Support Developer

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:

Sensus, a Xylem brand, is seeking to hire a System Support Developer to join their Technical Services team to provide hardware and software product technical support to water, gas, & electric utilities in North America.  We are looking for an experienced, customer-first focused, Technical Services professional with direct Customer Support experience and Software Development skills    

Core Responsibilities: 

• Perform tasks and activities to quickly and accurately resolve Customer Support Cases created by Utility users of Sensus product hardware and software

• Perform phone and on-site support (as necessary) on Customer Utility systems

• Execute Technical Services’ Salesforce Case Management Process to satisfy Service Level Agreements while meeting or exceeding Technical Services’ Performance and Customer Satisfaction metrics

• Improve Technical Services efficiency by working with team members, identifying and documenting opportunities to automate portions of the Salesforce Case Management Process

• Document discovered automation opportunities and implement in new and existing Technical Services Software Development platforms

• Perform and document GUI and server-side Software Development and Maintenance tasks on Technical Services Tools

• Perform and document Configuration tasks on Technical Services Linux Servers

• Perform and document Database Design, and Configuration tasks on Technical Services Database Servers

• Participation in Xylem Watermark volunteer opportunities

Required Qualifications: 

• Bachelor of Science Degree in Computer Science or Electrical Engineering with emphasis on programming, logic, technical concepts and analysis

• Experience in C or Java programming languages

• Experience supporting Sensus FlexNet Base station products 

• Minimum of two years’ experience in customer facing technical support of Sensus product hardware and software

• Excellent communication skills, verbal and written, ideally in a customer support environment

Additional Information: 

• The position requires minimal, occasional travel of 10% or less

• Possibility of working non-standard hours Monday through Friday and an opportunity to participate in a rotating on-call schedule

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation