Location:Krakow, Lesser Poland, PolandJob ID: R0099618Date Posted:2025-07-10Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):Engineering &amp; ScienceJob Schedule: Full timeRemote:NoJob Description:The opportunityWe are seeking an experienced and dynamic Global Technical Support Manager to lead and manage our global Technical Support Engineers for Distribution Automation Solutions. In this role, you will be responsible for ensuring high-quality support services, continuous team development, and collaboration across R&amp;D, product management, and regional business units (HBUs). You will play a key role in supporting our distribution automation solutions and driving service excellence across our organization.How you’ll make an impact<ul><li>Lead a global team of Technical Support Engineers, ensuring optimal team performance and productivity.</li><li>Ensure team members are trained and aware of workplace health, safety, and sustainability practices.</li><li>Monitor, manage, and continuously improve performance against defined KPIs.</li><li>Implement and align both short- and long-term strategies as defined by senior management.</li><li>Facilitate close collaboration between R&amp;D and Technical Support to enhance customer satisfaction.</li><li>Ensure Technical Support is actively involved in the final phases of product development to gain early insight into new products and features.</li><li>Ensure effective information flow between R&amp;D, support lines, product managers, and customers regarding product issues and resolutions.</li><li>Oversee the development and maintenance of a comprehensive knowledge base for responsible product areas.</li><li>Actively participate and serve as team member and contributor to the Distribution Automation core team.</li><li>Represent service and support needs within development streams (Gate Process).</li><li>Support Global Product Groups (GPG) and sales teams in preparing technical offers and conducting Proof of Concepts (PoCs).</li><li>Plan and deliver product training sessions—both virtual and in-person.</li><li>Ensure timely and high-quality resolution of customer complaints (CCRP process).</li><li>Support after-sales activities including warranty management and repair services.</li></ul>Your Background<ul><li>Master’s or Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Science, or a related technical field.</li><li>Solid technical understanding of RTU (Remote Terminal Units) products. Protection relays and knowledge of Wireless communication products is a strong plus.</li><li>Proven experience in customer support services, ideally within a technical or industrial environment.</li><li>Prior experience working in international and matrix organizations.</li><li>Minimum 3–5 years of management experience leading both local and remote/virtual teams.</li><li>Excellent communication and leadership skills.</li><li>Fluent in English (written and spoken); proficiency in German is a plus.</li></ul>We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. We can provide more information during the recruitment process.     Are you ready for a new exciting challenge? Does the above description sound like you? Applications will be reviewed on an ongoing basis, so don’t delay – apply today! <h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Head of Technical Support Distribution Automation Solutions

Location:Krakow, Lesser Poland, PolandJob ID: R0099618Date Posted:2025-07-10Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):Engineering &amp; ScienceJob Schedule:&nbsp;Full timeRemote:NoJob Description:The opportunityWe are seeking an experienced and dynamic Global Technical Support Manager to lead and manage our global Technical Support Engineers for Distribution Automation Solutions. In this role, you will be responsible for ensuring high-quality support services, continuous team development, and collaboration across R&amp;D, product management, and regional business units (HBUs). You will play a key role in supporting our distribution automation solutions and driving service excellence across our organization.How you’ll make an impact<ul><li>Lead a global team of Technical Support Engineers, ensuring optimal team performance and productivity.</li><li>Ensure team members are trained and aware of workplace health, safety, and sustainability practices.</li><li>Monitor, manage, and continuously improve performance against defined KPIs.</li><li>Implement and align both short- and long-term strategies as defined by senior management.</li><li>Facilitate close collaboration between R&amp;D and Technical Support to enhance customer satisfaction.</li><li>Ensure Technical Support is actively involved in the final phases of product development to gain early insight into new products and features.</li><li>Ensure effective information flow between R&amp;D, support lines, product managers, and customers regarding product issues and resolutions.</li><li>Oversee the development and maintenance of a comprehensive knowledge base for responsible product areas.</li><li>Actively participate and serve as team member and contributor to the Distribution Automation core team.</li><li>Represent service and support needs within development streams (Gate Process).</li><li>Support Global Product Groups (GPG) and sales teams in preparing technical offers and conducting Proof of Concepts (PoCs).</li><li>Plan and deliver product training sessions—both virtual and in-person.</li><li>Ensure timely and high-quality resolution of customer complaints (CCRP process).</li><li>Support after-sales activities including warranty management and repair services.</li></ul>Your Background<ul><li>Master’s or Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Science, or a related technical field.</li><li>Solid technical understanding of RTU (Remote Terminal Units) products. Protection relays and knowledge of Wireless communication products is a strong plus.</li><li>Proven experience in customer support services, ideally within a technical or industrial environment.</li><li>Prior experience working in international and matrix organizations.</li><li>Minimum 3–5 years of management experience leading both local and remote/virtual teams.</li><li>Excellent communication and leadership skills.</li><li>Fluent in English (written and spoken); proficiency in German is a plus.</li></ul>We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.&nbsp;We can provide more information during the recruitment process.&nbsp;&nbsp; &nbsp; Are you ready for a new exciting challenge? Does the above description sound like you? Applications will be reviewed on an ongoing basis, so don’t delay – apply today!&nbsp;<h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.&nbsp;</h2>

Head of Technical Support Distribution Automation Solutions

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HITACHI ENERGY

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