Service Project Execution Manager

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Used across diverse industries, they enhance the sustainability and efficiency of production processes globally.

Responsibilities / Tasks

The Service Project Execution Manager will be responsible for leading the execution of all after-sales services in the Middle Americas region for the LPT division, ensuring compliance with maintenance contracts, technical support, and effective management of the field service engineering team. This role will serve as the first level of technical escalation in the region and act as a key point of reference for customers and internal teams on technical, operational, and management matters.

Main Responsibilities

• Lead the regional team of Field Service Engineers (7 FSEs) located in Mexico, Colombia, and Peru.

• Ensure the efficient and safe execution of all technical services and maintenance contracts.

• Guarantee compliance with service operational KPIs: resource utilization (utilization rate), service billing, SLA compliance, among others.

• Provide operational follow-up on service projects and collaborate with Project Managers.

• Act as the first point of technical escalation for all service-related matters in the region.

• Participate as a technical reference in customer meetings, supporting commercial and service sales teams.

• Collaborate cross-functionally with key areas such as Service Sales, Engineering, Logistics, Procurement, among others.

• Support the technical and professional development of team members, fostering growth in both technical knowledge and soft skills.

• Continuously monitor internal service processes, identifying opportunities for improvement and operational efficiency.

• Promote continuous improvement, the use of digital tools, and process standardization across the region.

• Ensure compliance with safety, quality, and environmental standards in service operations.

Your Profile / Qualifications

Requirements

• 5+ years of experience in digital transformation, sales enablement, product management, or commercial operations.

• Proven ability to drive cross-functional projects with commercial and technical teams.

• Familiarity with CRM, BI tools, and digital sales platforms.

• Fluency in English and Spanish.

• Willingness to travel within the Americas.

What will you find being part of GEA?

• Exciting professional challenges with ample opportunities for development and training in a global operating environment.

• A work culture that promotes the spirit of innovation where our engineers create, develop and implement world-class solutions.

• We believe in delivering a true work experience in an equal opportunity environment that values difference and diversity.

• Market competitive salary and benefits complemented by flexible and autonomous work arrangements.

Did we spark your interest?
Then please click apply above to access our guided application process.