Technical Support Engineer (SQL, Azure) - Hybrid work in Lisbon

Technical Expertise needed:

• Minimum 4 years of experience in application support.

• Excellent verbal/written English communication skills.

• Knowledge of DevOps methodologies, CI/ CD.

• Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries).

• Good knowledge of IIS troubleshooting (such as by using the event viewer logs from Windows server)

• Application troubleshooting and ability to coordinate with multiple teams to solve the issues.

• Proven ability to work within service level agreement to solve customer issues.

• Willing to work in shifts.

• Very good knowledge in SDLC and STLC process.

• Escalate and follow-up in a timely manner about all blocking issues and issue deviations from SOPs.

• Experience with ITIL framework to assist in day-to-day BAU Operations.

• Experience in working with cross functional teams spread across geographies.

• Customer focused and goal orientated with keen attention to details.

• Excellent analytical and problem-solving skills.

• Experience in Release Management & Coordination is good to have.

What can we do for you?

We are offering the following:

• A competitive salary package, including bonus and benefits

• Extensive on-the-job coaching and training opportunities

• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization

• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.