Manager, Systems Reliability Engineering

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

Role Overview

As a Manager of Systems Reliability Engineering, you and your team are responsible for ensuring the lifetime reliability, durability, and availability of our autonomous sidewalk delivery robots. You will lead efforts to identify potential failure modes, conduct rigorous testing, and drive cross-functional initiatives to improve overall system robustness and uptime. You and your team will serve as key drivers of product and service improvement, leveraging both fleet data and lab testing to enhance the in-field performance and longevity of our robots.

Responsibilities

• Lead issue triage and collaborate with cross-functional teams to implement mitigations and resolutions for identified high-occurrence and/or high-downtime issues, improving overall system uptime and availability

• Manage and grow a team of best-in-class System Reliability Engineers

• Develop and execute comprehensive reliability, durability, and lifetime test plans for the physical vehicle, including shock, drop, vibration, thermal, and ingress testing

• Analyze maintenance, service, and repair data and on-call tickets to identify recurring issues, understand failure modes and frequencies, and use this data to inform, improve, and extend system reliability requirements

• Design and execute targeted tests based on high-occurrence and/or high-downtime problems identified from field data

• Drive corrective actions with engineering teams to address failures identified during reliability testing

• Partner with fleet operations and on-call teams to reduce engineering dependency and enhance their efficiency in resolving issues

Qualifications

• B.S. in Mechanical, Electrical, or equivalent engineering field

• 8+ years of experience in the design, integration, and test of electromechanical systems

• Experience developing and executing comprehensive test protocols for electromechanical and/or robotic systems

• Experience in data analysis for both test results and field data, including probability and statistical analysis techniques

• Hands-on approach to the test and debugging of electromechanical systems

• Fundamental knowledge of mechanical, electrical, and software engineering

• Excellent written and verbal communication skills for audiences ranging from technicians to senior executives

What Makes You Standout

• M.S., or Ph.D in Mechanical, Electrical, or equivalent engineering field

• Experience in one or more of the following industries: automotive, medical, aerospace, robotics

• Experience developing software scripts (Python, Bash) for automating reliability tests and data analysis

• Experience working in Unix/Linux environments