Environment L2 operation Engineer

Position Title:

 Environment L2 operation Engineer

 REPORTING TO:                                           ITISC07 L2 Operation manager, Environment Testing Europe.

GEOGRAPHICAL

REPORTING LOCATION:                            India

WORKING LOCATION:                               India

NUMBER OF EMPLOYEES

UNDER RESPONSIBILITY:                          0                 

OVERALL OBJECTIVES:   As part of the IT Infrastructure Support Team for Environment Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations and project tasks under the scope of L2 operations crew.  You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. You will get an opportunity to be a part of major IT Infrastructure across Environment Testing Europe businesses.

SPECIFIC ASSIGNMENTS:

As part of the Environment Testing Europe Operations L2 Team you will act as primary contact to support infrastructure regarding:

• Azure services configurations and maintenance.

• M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows).

• Identity and Access Management queries.

• Server management (2019/2021/2022).

• Applications related problems requiring triage to respective application support group.

Main activities, but not limited to, are:

• Manage and monitor Azure resources including Virtual Machines, Storage, and Networking.

• Perform intermediate-level troubleshooting and maintenance of Azure infrastructure.

• Intermediate troubleshooting of hardware, operating system, and application-related issues.

• Troubleshoot email delivery issues, spam/antispam configurations, and mail flow problems.

• Monitor and respond to server alerts (performance, disk usage, service failures).

• Work closely with Monitoring, Cloud, Compute, Network and Application team members do deliver the IT Infrastructure as wider project. Act based on the end-to-end view of the infrastructure.

• Own the incoming requests and manages escalations.

• Support in creation of operational documents, communications and processes.

REQUIRED SKILLS:

An ideal candidate should have strong 3+ years’ experience in all the below:

• Intermediate knowledge of Azure administration (VMs, AAD, networking).

• Experience in server (virtual & physical) infrastructure maintenance and support.

• Windows Server 2019/2021/2022 configuration & support, File servers, Active Directory, Azure etc.

• Troubleshooting of Windows 10, 11, O365

• Monitoring tools

• Basic knowledge of PowerShell for administration tasks

Soft Skills:

• Strong problem-solving and analytical skills.

• Ability to work independently and manage multiple tasks.

• Good communication and documentation skills in English.

Below skills will be an advantage:

• Exchange Online

• Automation with PowerShell, Ansible etc.

• Service Now, BMC Helix Ticketing usage

• ITIL Foundation certificate

• Site 24x7 Monitoring tool

• Linux