Systems Operations Analyst (Level 1 Support)

Group Overview

TP ICAP is a leading market infrastructure and information provider.

We connect clients seamlessly and responsibly across the world’s financial, energy and commodities markets.

We are the world’s largest inter-dealer broker, the world’s leading Energy & Commodities broker and the world’s leading provider of OTC market data.

By combining our people's know-how with the latest technology, we improve market access, price discovery, trade execution, liquidity and information flow.

Our clients include banks, asset managers, hedge funds, corporates, and energy producers and refiners.

Our people lie at the heart of our Group.  Diverse in their skills, experience and backgrounds, our colleagues are united in their collective drive to develop and deliver the best solutions to meet the needs of our clients.

Role Overview

This role sits within the Global IT Systems Operations, this team is responsible for the provision of monitoring capability / event detection and incident response capabilities. In addition to this, they are involved with the day to day processing of end of day trade batch runs and ensuring the systems are business ready prior to the start of business for each region.

The team has relationships with 2nd line support teams within the Application Services teams as well as dealing with the Platform Teams i.e. Server Support, DBA, UNIX, Storage, Messaging. The team also works in collaboration with IT Operations Management and Global Service Desk.

Role Responsibilities

• Perform daily application health checks and functional testing to ensure system integrity and availability.

• Run batch processing accurately and in a timely manner

• Monitor system events and incidents using enterprise monitoring tools; escalate and coordinate resolution as needed.

• Analyze check failure trends and provide recommendations for proactive improvements.

• Collaborate with cross-functional teams to support application checkouts, and process improvements.

• Maintain and update operational documentation, runbooks, and knowledge base articles.

• Participate in on-call rotation and provide support cover as required.

• Assist in root cause analysis and post-incident reviews.

• Monitor and report on backups (VEEAM, CommVault)

• Monitor and process events/incidents using an in-house Eyes on Glass dashboard and other monitoring tools (CheckMK, AppDynamics)

• Reporting of Regional SOD Operations Status Report

• Escalate issues to L2 and collaborate with GSD and ITOM for Major (P1/P2) issues

• Fulfil any additional/ad hoc duties as required to meet the needs of the business.

• Support system administration tasks such as user account management, patching, and configuration changes (experience in this area is a plus).

Experience / Competences

Essential

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• 2+ years of experience in IT operations, system monitoring, or a similar role.

• Familiarity with monitoring tools (e.g., CheckMK, AppDynamics, Grafana, Cloudwatch).

• Basic scripting knowledge (e.g., PowerShell, Bash, Python) is a plus.

• Experience with Windows and/or Linux system administration is highly desirable.

• Strong analytical and problem-solving skills.

• Excellent communication and documentation abilities.

• 24 x 7 Shifting Work environment flexibility

Experience

• Financial service background- desirable but not essential

Skills

• Skilled in Microsoft Office tools (Word, Excel, PowerPoint, Outlook etc)

• Knowledge in Power Automate and other MS Power Applications is a plus

• Experience in ServiceNow or similar ticket management applications

• Experience in Backup solutions CommVault / VEEAM

• Good working knowledge of Office365, OneShare, MS Teams

• Knowledge of Event Monitoring tool CheckMK, AppDynamics

• Good working knowledge of Windows OS and Solaris/RHEL/Unix OS

• Experience in AS400 systems

• Demonstrates a balance of technical skills and business understanding

• Ability to engage with senior leaders on technology decision discussions

• Experience of working in an ITIL environment

• Exhibits a passion for IT, innovations, continually takes initiative to update and enhance one’s own skillsets to stay adaptable as IT evolves

• Good team player with a positive, can-do attitude

• Excellent written and verbal communication skills

• Strong organisational skills and ability to successfully manage multiple tasks

• Excellent attention to detail, highly organised with a proactive approach

Client Focused

• Personable and engaging

• Communicates effectively and efficiently to internal and external stakeholders

• Build relationships and networks with both internally and externally wherever possible

• Demonstrates strong customer focus

• Demonstrates ability to work effectively with others

• Constructively handles disagreements to reach a resolution

• Ability to work with diverse groups/ personalities

Innovative

• Open to innovative ideas/ experiences and ability to create new ideas, approaches or insights

• Seeks opportunities for improvements

• Handles situations and problems with innovation and creativity

Dynamic & Competitive

• Demonstrates high levels of energy in seeking out and achieving new goals

• Goes that “extra mile”

• Is a self-starter

• Shows evidence of being comfortable working in fast paced or pressured environments

• Enjoys a challenge and is able to escalate

• Does not give up easily

Open & Communicative

• Adapts communication style to suit audience

• Projects personal credibility

• Interacts confidently without being overbearing

• Ability to work effectively in a high pressure environment

• Keeps emotions under control in difficult situations

• Handles criticism constructively

Professional Integrity

• Able to demonstrate honesty, integrity and professionalism

• Promotes loyalty to TP ICAP and its principles

• Works ethically and shows respect for both professional and company values

Effective

• Excellent attention to detail, highly organised with a proactive approach

• Strong analytical ability and problem-solving skills

Job Band & Level

Professional / 4

#LI-Hybrid #LI-ASO

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. 

Location

Philippines - A.T. Yuchengco Centre - Taguig City