At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.Job Title:Real Estate &amp; Customer Experience, Senior ManagerCompany:PrologisKey responsibilities include:<ul><li>Oversee the day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance.</li><li>Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction.</li><li>Maintain compliance of all policies and procedures. </li><li>Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.</li><li>Drives and motivates team (property managers, maintenance technicians, administrative personnel), to engage in innovative ideas, initiatives, and pilots. </li><li>Assimilate and analyze information pertaining to market and economic conditions.</li><li>Ability to utilize Salesforce CRM to track interactions with customers and customer visits.</li></ul>Building blocks for success<ul><li>3+ years’ supervisory experience, ability to provide superior internal and external customer service, strong diplomacy, and crisis diffusion skills.</li><li>Strong financial reporting background to ensure budget and financial goals are met for the portfolio.</li><li>Highly Proficient in full cycle of leasing and lease interpretation.</li><li>Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements/capital projects and work oversight.</li><li>Strong mathematical and analytical skills</li><li>Strong working knowledge of property management accounting software</li></ul>Preferred<ul><li>Bachelor’s Degree preferred from a four-year college or university and 5+ years of commercial real estate experience; or 7+ years of experience as a property manager; or a CPM or RPA designation; or equivalent combination of education and experience.</li><li>Must be able to multi-task; manage time efficiently to ensure all established deadlines are met and have strong attention to detail.</li><li>Proficient working knowledge of Microsoft Office suite (e.g., Word, Excel, PowerPoint, Outlook).</li><li>Requires a valid driver’s license and the ability to travel to multiple properties.</li><li>YARDI and Salesforce CRM software experience preferred.</li><li>As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).</li></ul>People FirstAs a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development. Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.Employment Type:Full timeLocation:Monterrey OfficeAdditional Locations:

<div class="org-about-module-wrapper org-about-module__card-spacing" tabindex="-1" data-artdeco-is-focused="true">
<div>
<div class="org-about-module__description">
<div id="ember57" class="ember-view organization-about-module__content-consistant-cards-description">Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables 2.8% of the world&rsquo;s GDP. Beyond real estate, our Essentials platform optimizes the company&rsquo;s global asset portfolio to provide our customers solutions that address today&rsquo;s warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide.</div>
</div>
</div>
</div>

Real Estate & Customer Experience, Senior Manager

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.Job Title:Real Estate &amp; Customer Experience, Senior ManagerCompany:PrologisKey responsibilities include:<ul><li>Oversee the day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance.</li><li>Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction.</li><li>Maintain compliance of all policies and procedures.&nbsp;</li><li>Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.</li><li>Drives and motivates team (property managers, maintenance technicians, administrative personnel), to engage in innovative ideas, initiatives, and pilots.&nbsp;</li><li>Assimilate and analyze information pertaining to market and economic conditions.</li><li>Ability to utilize Salesforce CRM to track interactions with customers and customer visits.</li></ul>Building blocks for success<ul><li>3+ years’ supervisory experience, ability to provide superior internal and external customer service, strong diplomacy, and crisis diffusion skills.</li><li>Strong financial reporting background to ensure budget and financial goals are met for the portfolio.</li><li>Highly Proficient in full cycle of leasing and lease interpretation.</li><li>Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements/capital projects and work oversight.</li><li>Strong mathematical and analytical skills</li><li>Strong working knowledge of property management accounting software</li></ul>Preferred<ul><li>Bachelor’s Degree preferred from a four-year college or university and 5+ years of commercial real estate experience; or 7+ years of experience as a property manager; or a CPM or RPA designation; or equivalent combination of education and experience.</li><li>Must be able to multi-task; manage time efficiently to ensure all established deadlines are met and have strong attention to detail.</li><li>Proficient working knowledge of Microsoft Office suite (e.g., Word, Excel, PowerPoint, Outlook).</li><li>Requires a valid driver’s license and the ability to travel to multiple properties.</li><li>YARDI and Salesforce CRM software experience preferred.</li><li>As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).</li></ul>People FirstAs a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development.&nbsp;Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.Employment Type:Full timeLocation:Monterrey OfficeAdditional Locations:

Real Estate & Customer Experience, Senior Manager

About the Job

About the Company

Prologis Management

Similar Jobs

Senior Associate, Real Estate Development

Senior Associate, Real Estate Development

Real Estate & Customer Experience, Associate - Dallas

Real Estate & Customer Experience, Associate - Dallas

Manager, Investments

Manager, Investments

Property Manager

Property Manager

Property Administrator (Real Estate & Customer Experience, Coordinator)

Property Administrator (Real Estate & Customer Experience, Coordinator)

Property Administrator (Real Estate & Customer Experience Coordinator)

Property Administrator (Real Estate & Customer Experience Coordinator)

Senior Operations Analyst, Loan Servicing

Senior Operations Analyst, Loan Servicing

Property Manager

Property Manager

Senior Associate, Investor Relations

Senior Associate, Investor Relations

Sr. Contracts Manager, Asset Management

Sr. Contracts Manager, Asset Management