Location:Raleigh, North Carolina, United StatesJob ID: R0099902Date Posted:2025-08-25Company Name:HITACHI ENERGY USA INCProfession (Job Category):Quality ManagementJob Schedule: Full timeRemote:YesJob Description:Job Description The Quality &amp; Continuous Improvement (Q&amp;CI) Field and Service Specialist will be responsible for coordinating within NAM the Installation and Commissioning, product and systems reliability requirements in alignment with the Global Quality &amp; Operations as well as the Product Reliability Program initiatives. This individual will be responsible for ensuring proper and timely coordination for the resolution of Installation, Commissioning, warranty and after sales processes, product and equipment failures, serving as the liaison between the Quality &amp; CI Project Quality Managers, the Installation, Commissioning and After Sales Team at the Global Center of Competence and other relevant functional teams.This individual will also integrate the Quality Management System and Continuous Improvement (Lean and 6 Sigma) methodologies and activities within the Service department and will serve as a generator and coordinator of ideas for improvements, implementation strategies and predictive analysis. Will ensure that timely and effective results of the process improvements are accomplished. In addition, will provide daily support to the service team in other process and product quality matters, along with the coordination of the resources required to plan, train, and implement quality and effective reliability improvements.Main Responsibilities:<ul><li>Follow the Corporate Quality Framework, improvement plans, and Global Reliability Program expectations.</li><li>Collaborate with PQMs to execute and monitor Quality Plans, master test plans, and system status for site activities.</li><li>Provide Quality Induction training to site personnel.</li><li>Review and approve quality documentation for accuracy and completeness (e.g., test certificates, checklists).</li><li>Ensure quality control plans (ITP, ITR) and erection documentation are communicated to site teams and contractors.</li><li>Oversee inspection and testing during Civil, Mechanical, Electrical erection and commissioning, ensuring proper documentation and validation.</li><li>Implement and continuously monitor Quality Control processes at site.</li><li>Support deployment of the Site Quality Audit Program, including contractors and internal audits.</li><li>Monitor contractor compliance with Quality requirements and follow up contractor corrective actions whenever required.</li><li>Investigate failures through root cause analysis, coordinating with global teams for resolution and reporting.</li><li>Identify and reduce the cost of poor quality by providing data to Project Quality and Service Managers.</li><li>Conduct and coordinate failure investigations, create NCRs or CCRPs, and implement solutions to improve reliability and safety.</li><li>Gather and consolidate product reliability data from troubleshooting, commissioning failures, upgrades, and critical parts.</li><li>Facilitate working sessions using FMECA and other quality tools to identify risks and prevent failures.</li><li>Lead customer experience initiatives, including surveys, benchmarking, and reporting on T-NPS KPIs.</li><li>Drive continuous improvement projects from Installation and commissioning, warranty and after-sales phases, maintaining strong collaboration with Service and Operations teams.</li><li>Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines</li></ul>Requirements and Competencies:<ul><li>Completion of University degree in Engineering (preferably in Electrical or Electro-Mechanical Engineering) </li><li>3 or more years of reliability experience in continuous process manufacturing environments.</li><li>Familiar with condition monitoring tools such as vibration analysis, Ultrasonic, lubrication, thermography, etc.</li><li>Experience facilitating dozens of successful Root Cause and Failure Analysis</li><li>Experience in Quality tools, Continuous Improvement Lean and Six Sigma (L6S) initiatives and projects.</li><li>Experience with: FMECA’s, recommendations associated with preventing most probable Failure Modes, Production loss analysis, failure mitigation strategies, Spare Parts optimization supporting the PM tasks, etc.</li><li>Verbal and written fluency in English, effective presentation skills and ability to communicate well at all levels.</li><li>Experience using ERP or SAP systems.</li><li>Willing to travel to sites up to 50% to learn and share knowledge with other NAM sites.</li><li>Analytical skills with high level of accuracy and strong work ethics.</li><li>Attention to detail for identifying any minor or potential issues, particularly in a root cause or FMEA analysis.</li><li>Problem-solving- diagnose and resolve problems with assets.</li><li>Communication and collaboration working alongside project engineers, service, and maintenance team members and third party internal and external suppliers as needed. Ability to collaborate with colleagues will enhance team’s productivity and efficiency.</li><li>Certified L6S Green or Black Belt is considered an asset.</li><li>Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States</li></ul>More about us We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):<ul><li>Health Care: medical (PPO, CDHP with HSA, HMO), dental, and vision</li><li>Financial Wellbeing: 401(k) with generous match, life and disability insurance</li><li>Family Care: legal, pet, auto, home, identity theft support, and adoption assistance</li><li>Work-Life: enhanced leave programs including parental, adoption, vacation, and holiday</li><li>Employee Engagement and Development: ERGs, tuition reimbursement, and more</li></ul>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Quality and Continuous Improvement Field and Service Specialist

Location:Raleigh, North Carolina, United StatesJob ID: R0099902Date Posted:2025-08-25Company Name:HITACHI ENERGY USA INCProfession (Job Category):Quality ManagementJob Schedule:&nbsp;Full timeRemote:YesJob Description:Job Description The Quality &amp; Continuous Improvement (Q&amp;CI) Field and Service Specialist will be responsible for coordinating within NAM the Installation and Commissioning, product and systems reliability requirements in alignment with the Global Quality &amp; Operations as well as the Product Reliability Program initiatives. This individual will be responsible for ensuring proper and timely coordination for the resolution of Installation, Commissioning, warranty and after sales processes, product and equipment failures, serving as the liaison between the Quality &amp; CI Project Quality Managers, the Installation, Commissioning and After Sales Team at the Global Center of Competence and other relevant functional teams.This individual will also integrate the Quality Management System and Continuous Improvement (Lean and 6 Sigma) methodologies and activities within the Service department and will serve as a generator and coordinator of ideas for improvements, implementation strategies and predictive analysis. Will ensure that timely and effective results of the process improvements are accomplished. In addition, will provide daily support to the service team in other process and product quality matters, along with the coordination of the resources required to plan, train, and implement quality and effective reliability improvements.Main Responsibilities:<ul><li>Follow the Corporate Quality Framework, improvement plans, and Global Reliability Program expectations.</li><li>Collaborate with PQMs to execute and monitor Quality Plans, master test plans, and system status for site activities.</li><li>Provide Quality Induction training to site personnel.</li><li>Review and approve quality documentation for accuracy and completeness (e.g., test certificates, checklists).</li><li>Ensure quality control plans (ITP, ITR) and erection documentation are communicated to site teams and contractors.</li><li>Oversee inspection and testing during Civil, Mechanical, Electrical erection and commissioning, ensuring proper documentation and validation.</li><li>Implement and continuously monitor Quality Control processes at site.</li><li>Support deployment of the Site Quality Audit Program, including contractors and internal audits.</li><li>Monitor contractor compliance with Quality requirements and follow up contractor corrective actions whenever required.</li><li>Investigate failures through root cause analysis, coordinating with global teams for resolution and reporting.</li><li>Identify and reduce the cost of poor quality by providing data to Project Quality and Service Managers.</li><li>Conduct and coordinate failure investigations, create NCRs or CCRPs, and implement solutions to improve reliability and safety.</li><li>Gather and consolidate product reliability data from troubleshooting, commissioning failures, upgrades, and critical parts.</li><li>Facilitate working sessions using FMECA and other quality tools to identify risks and prevent failures.</li><li>Lead customer experience initiatives, including surveys, benchmarking, and reporting on T-NPS KPIs.</li><li>Drive continuous improvement projects from Installation and commissioning, warranty and after-sales phases, maintaining strong collaboration with Service and Operations teams.</li><li>Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines</li></ul>Requirements and Competencies:<ul><li>Completion of University degree in Engineering (preferably in Electrical or Electro-Mechanical Engineering) </li><li>3 or more years of reliability experience in continuous process manufacturing environments.</li><li>Familiar with condition monitoring tools such as vibration analysis, Ultrasonic, lubrication, thermography, etc.</li><li>Experience facilitating dozens of successful Root Cause and Failure Analysis</li><li>Experience in Quality tools, Continuous Improvement Lean and Six Sigma (L6S) initiatives and projects.</li><li>Experience with: FMECA’s, recommendations associated with preventing most probable Failure Modes, Production loss analysis, failure mitigation strategies, Spare Parts optimization supporting the PM tasks, etc.</li><li>Verbal and written fluency in English, effective presentation skills and ability to communicate well at all levels.</li><li>Experience using ERP or SAP systems.</li><li>Willing to travel to sites up to 50% to learn and share knowledge with other NAM sites.</li><li>Analytical skills with high level of accuracy and strong work ethics.</li><li>Attention to detail for identifying any minor or potential issues, particularly in a root cause or FMEA analysis.</li><li>Problem-solving- diagnose and resolve problems with assets.</li><li>Communication and collaboration working alongside project engineers, service, and maintenance team members and third party internal and external suppliers as needed. Ability to collaborate with colleagues will enhance team’s productivity and efficiency.</li><li>Certified L6S Green or Black Belt is considered an asset.</li><li>Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States</li></ul>More about us We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):<ul><li>Health Care: medical (PPO, CDHP with HSA, HMO), dental, and vision</li><li>Financial Wellbeing: 401(k) with generous match, life and disability insurance</li><li>Family Care: legal, pet, auto, home, identity theft support, and adoption assistance</li><li>Work-Life: enhanced leave programs including parental, adoption, vacation, and holiday</li><li>Employee Engagement and Development: ERGs, tuition reimbursement, and more</li></ul>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. &nbsp;Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Quality and Continuous Improvement Field and Service Specialist

About the Job

About the Company

HITACHI ENERGY

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