Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>Manage customer interactions related to service and repair orders, order confirmations, and order status updates.</li><li>Process standard and moderately complex quotes and orders with accuracy and efficiency.</li><li>Coordinate with suppliers by sending purchase orders and updating delivery timelines.</li><li>Perform proactive follow-ups with customers and suppliers to ensure smooth operations.</li><li>Collaborate with local partners and suppliers to address and resolve service-related challenges.</li><li>Maintain and update CRM data to ensure accurate customer and order records.</li><li>Register tickets for pre-sales and sales-related subprocesses to support internal workflows.</li><li>Provide basic administrative support for handling customer claims.</li><li>Serve as a back-up for colleagues during absences, ensuring continuity of service.</li><li>Offer support to team members and contribute to a collaborative team environment.</li><li>Prioritize tasks effectively and manage time to meet service deadlines.</li><li>Contribute to the ongoing improvement of service processes and standards.</li></ul><h1>Qualifications:</h1><ul><li>Degree in Economics, Business, or Technical studies is a plus.</li><li>Previous experience in Customer Service and/or Sales-related roles.</li><li>Proficiency in German and English for business communication is mandatory.</li><li>Solid computer skills, including Microsoft Office; TEAMS (incl. Planner), intermediate Excel knowledge required.</li><li>Experience with SAP or other ERP systems is an advantage.</li><li>Open mindset toward process improvements and innovation.</li><li>Strong analytical skills and a fact-based, detail-oriented approach.</li><li>High level of motivation and an open, transparent communication style.</li><li>Excellent attention to detail and accuracy.</li><li>Good organizational skills and a proactive attitude.</li><li>Proven ability to work effectively as a team player.</li><li>Strong customer orientation and a solution-focused mindset.</li></ul>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Performance Materials SRL

Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.
The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.

Customer Service Professional with German

Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>Manage customer interactions related to service and repair orders, order confirmations, and order status updates.</li><li>Process standard and moderately complex quotes and orders with accuracy and efficiency.</li><li>Coordinate with suppliers by sending purchase orders and updating delivery timelines.</li><li>Perform proactive follow-ups with customers and suppliers to ensure smooth operations.</li><li>Collaborate with local partners and suppliers to address and resolve service-related challenges.</li><li>Maintain and update CRM data to ensure accurate customer and order records.</li><li>Register tickets for pre-sales and sales-related subprocesses to support internal workflows.</li><li>Provide basic administrative support for handling customer claims.</li><li>Serve as a back-up for colleagues during absences, ensuring continuity of service.</li><li>Offer support to team members and contribute to a collaborative team environment.</li><li>Prioritize tasks effectively and manage time to meet service deadlines.</li><li>Contribute to the ongoing improvement of service processes and standards.</li></ul><h1>Qualifications:</h1><ul><li>Degree in Economics, Business, or Technical studies is a plus.</li><li>Previous experience in Customer Service and/or Sales-related roles.</li><li>Proficiency in German and English for business communication is mandatory.</li><li>Solid computer skills, including Microsoft Office; TEAMS (incl. Planner), intermediate Excel knowledge required.</li><li>Experience with SAP or other ERP systems is an advantage.</li><li>Open mindset toward process improvements and innovation.</li><li>Strong&nbsp;analytical skills&nbsp;and a fact-based, detail-oriented approach.</li><li>High level of motivation and an open, transparent communication style.</li><li>Excellent attention to detail and accuracy.</li><li>Good organizational skills and a proactive attitude.</li><li>Proven ability to work effectively as a team player.</li><li>Strong customer orientation and a solution-focused mindset.</li></ul>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Performance Materials SRL

Customer Service Professional with German

About the Job

About the Company

Freudenberg

Similar Jobs

Customer Success Expert - French & Dutch-speaker

Customer Success Expert - French & Dutch-speaker

Supply Chain Customer Service Expert

Supply Chain Customer Service Expert

Customer Success Expert - German-speaker

Customer Success Expert - German-speaker

Customer Service Account Management Specialist

Customer Service Account Management Specialist

Service and New Machine Sales Support

Service and New Machine Sales Support

Customer Service Representative

Customer Service Representative

Customer Support Specialist

Customer Support Specialist

Customer Service Representative

Customer Service Representative

Order Operations Specialist - German Speaking

Order Operations Specialist - German Speaking

Spare Parts Coordinator

Spare Parts Coordinator