About UsSynop, Inc. is accelerating the transition to commercial electrification by building the foundational infrastructure to manage electric vehicle fleets and distributed energy resources (DERs) at scale. Our platform connects electric fleets, chargers, batteries, generators, and grid signals into a unified interface that empowers operators to control energy intelligently, optimize cost, and support grid reliability.&nbsp;About You<ul><li>Electric Vehicle industry experience is a plus. Experience with broader hardware-enabled SaaS or IoT will be considered relevant</li><li>Familiarity with internal and external CRM or ticketing systems (Zendesk, Jira, Pylon, Linear)</li><li>Experience analyzing system logs, running basic SQL queries, and API calls</li><li>Strong written and oral communication skills</li><li>Strong prioritization and single-tasking abilities</li></ul>What You'll Do<ul><li>Maintain customer satisfaction through regular customer communications and responses to inbound technical and account issues</li><li>Support adoption of the Synop platform through proactive check-ins and feature usage monitoring.</li><li>Document customer needs and submit internally as product feature requests, enhancements and bug fixes</li><li>Onboard new customers, following and improving task checklists and timelines</li><li>Support pre-sales efforts and early-stage pilot deployments</li><li>Generate documentation for Synop’s internal and external knowledge base</li><li>Interface with hardware partners for new-model testing and firmware update testing</li><li>Manage shipment of devices and enablers (SIM cards, RFID cards) on behalf of customers.</li></ul>&nbsp;*Synop is a fully remote company and this is a fully remote position

Supercharging commercial EV adoption via software to connect vehicles, chargers, and utilities.

Customer Support Manager

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Synop