Technical Support Engineer (Tier 2)  - Mountain View, CAAs a TSE at Lunar Energy you will play a pivotal role in ensuring the quality and success of our innovative home energy product installations. This dynamic position demands an adaptable, problem-solving professional ready to deliver critical remote technical support to our partners and field engineers, contribute to new product development, and build industry-leading training programs. Your flexibility and commitment to customer satisfaction will be essential as you navigate evolving responsibilities.Lunar Energy was founded to power homes around the world with endless clean energy. We’re a fast-growing, global company building brilliantly-designed energy products to electrify all homes and connect communities to form clean, resilient virtual power plants. The Lunar System includes a complete ecosystem of battery storage, solar generation and load control, while supporting an open control philosophy to maximize value of distributed energy assets. *Note - Lunar Energy is a startup company that is growing rapidly. Candidates should be prepared to pivot and adapt to changing requirements.  This role may become more or less field based depending on the need. This role will be primarily based at Lunar headquarters in Mountain View, but will also require some travel locally and nationally. On a given day at Lunar, you’ll likely…<ul><li>Be in the Lunar Head Office providing remote (phone, live-chat, email) support.  </li><li>Be coordinating with the field team (FSEs) to determine which sites to attend and ensuring site visits are supported remotely.</li><li>Serve as a subject matter expert on the installation of all Lunar products. </li><li>Be available to assess and approve RMAs in the field.</li><li>Work closely with other Lunar internal teams and our installer partners to troubleshoot and resolve technical field issues in a timely manner, ensuring high quality installations and customer satisfaction.</li><li>Troubleshoot and perform root-cause analysis, both remotely and sometimes on-site. </li><li>Provide Lunar lab, remote, on-the-job, and continuing education training for Lunar channel partners and internal staff.</li><li>Educate Building and Safety departments (AHJs) and secure first permits for the Lunar System in any given region.</li><li>Interpret data and report on key metrics, providing insight and suggestions for improvement.</li><li>Help identify areas of most common installer errors or system issues, and propose training, design, software, and/or hardware that can mitigate these.</li><li>Take ownership of issues or questions and escalate problems to the appropriate persons and follow up accordingly with the customer.</li><li>Maintain a fleet of service vans, ensuring they are adequately stocked with tools and hardware, and ensuring they are kept clean and tidy and have regular stock checks.</li><li>Use internal software to communicate with installation partners via phone, live-chat or email, ensuring correct categorization and definition of issues, and correct use of internal support systems (i.e. Tier 3 escalation tickets, RMA tickets etc.).</li></ul>Desired Skills:<ul><li>Degree in engineering or applicable equivalent technical field experience.</li><li>5+ years of relevant industry experience and knowledge in the design and installation of residential solar, battery and/or EV charging products.</li><li>Must maintain a clean driving record with the ability to pass a driving background check. </li><li>Valid state or local Electrical Journeyman certification or license preferred</li><li>Knowledge of the NEC and applicable codes and standards.</li><li>Ability to interpret single line drawings, permit packages and technical specifications for PV (required), ESS (required) and EVSE (desired) systems.</li><li>Ability to read graphs with device telemetry and spot anomalies in large data sets.</li><li>Ability to troubleshoot complex electrical problems. </li><li>Understands interconnection activities, building &amp; safety department processes and basic construction principles.</li><li>Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely.</li><li>Excellent written,  verbal communication and presentation skills </li><li>Proficiency in Microsoft Office and / or G-Suite with ability to create and use spreadsheets, word document and presentations</li><li>Ability to work within a high-performance, cross-functional organization with extremely tight timelines and aggressive goals.</li><li>Willingness to work non-routine work hours (including weekends and public holidays) when required.</li><li>Flexible towards traveling locally and nationally while focusing primarily on your local region (where the installers and sites are located).</li></ul>Physical Demands:<ul><li>Ability to transport materials and equipment to complete assigned job tasks (up to 50 lb frequently and up to 100 lb with assistance).</li><li>Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.</li><li>Ability to climb ladders.</li><li>Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity.</li><li>Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching.</li><li>Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment.</li><li>Ability to work in the sun and possibly low light conditions.</li><li>Ability to distinguish colors such as red, black, yellow, white, green.</li><li>Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching.</li><li>Ability to hear verbal commands and warnings.</li></ul>Benefits:We’re dedicated to creating a remarkable employee experience. At Lunar, competitive base pay is one part of our total compensation package. Lunar employees also have the opportunity to become Lunar shareholders by getting equity in a fast-growing company and participating in our employee stock program.Additional benefits include: <ul><li>Medical, dental, and vision insurance for employees and dependents</li><li>Flexible Paid Time Off plus 10 paid holidays</li><li>Tax deferred 401(k) plan </li><li>Paid parental leave for all full time employees including 12 weeks paid parental leave for the birthing mother and 6 weeks paid parental leave for the non-birthing parent </li><li> Subsidized EV charging and pre-tax commuter benefits</li></ul>Our DE&amp;I Philosophy: Lunar Energy is an equal opportunity employer. We are committed to attracting, developing and retaining diverse talent by supporting an inclusive workplace. Lunar recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.Our Compensation Philosophy: Our goal is to ensure that all Lunar Energy employees are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Pay Transparency for Pay Equity Act for California applicants. The salary range estimate for this position depending on level of experience is: $85,000 - $130,000 USD.The actual offer, reflecting the total compensation package &amp; benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time.

Lunar exists to power homes around the world with endless clean energy. We believe that, provided with the right tools, a clean energy future is within reach. And to give people those tools, we&rsquo;re building an ecosystem of all-electric products starting with a next-generation home battery system. Our Lunar System is a solar and battery product brilliantly designed to let you capture, store and use every ray of sunshine &mdash; day, night, and even during an outage. Every Lunar System comes with our AI-powered Gridshare software built in. This leading energy management platform controls any type of distributed energy resources (such as home batteries and EV chargers) to help homeowners maximize the value of their energy and optimize the wider power system. Recognizing our commitment and accomplishments, Forbes has named us one of America's Best Startup Employers for 2023. Want to help us shape the future of clean energy? We&rsquo;re looking for passionate and talented candidates to join our team.&nbsp;

Technical Support Engineer 

Technical Support Engineer (Tier 2)&nbsp; - Mountain View, CAAs a TSE at Lunar Energy you will play a pivotal role in ensuring the quality and success of our innovative home energy product installations. This dynamic position demands an adaptable, problem-solving professional ready to deliver critical remote technical support to our partners and field engineers, contribute to new product development, and build industry-leading training programs. Your flexibility and commitment to customer satisfaction will be essential as you navigate evolving responsibilities.Lunar Energy was founded to power homes around the world with endless clean energy. We’re a fast-growing, global company building brilliantly-designed energy products to electrify all homes and connect communities to form clean, resilient virtual power plants. The Lunar System includes a complete ecosystem of battery storage, solar generation and load control, while supporting an open control philosophy to maximize value of distributed energy assets.&nbsp;*Note - Lunar Energy is a startup company that is growing rapidly. Candidates should be prepared to pivot and adapt to changing requirements.&nbsp; This role may become more or less field based depending on the need. This role will be primarily based at Lunar headquarters in Mountain View, but will also require some travel locally and nationally.&nbsp;On a given day at Lunar, you’ll likely…<ul><li>Be in the Lunar Head Office providing remote (phone, live-chat, email) support.&nbsp;&nbsp;</li><li>Be coordinating with the field team (FSEs) to determine which sites to attend and ensuring site visits are supported remotely.</li><li>Serve as a subject matter expert on the installation of all Lunar products.&nbsp;</li><li>Be available to assess and approve RMAs in the field.</li><li>Work closely with other Lunar internal teams and our installer partners to troubleshoot and resolve technical field issues in a timely manner, ensuring high quality installations and customer satisfaction.</li><li>Troubleshoot and perform root-cause analysis, both remotely and sometimes on-site.&nbsp;</li><li>Provide Lunar lab, remote, on-the-job, and continuing education training for Lunar channel partners and internal staff.</li><li>Educate Building and Safety departments (AHJs) and secure first permits for the Lunar System in any given region.</li><li>Interpret data and report on key metrics, providing insight and suggestions for improvement.</li><li>Help identify areas of most common installer errors or system issues, and propose training, design, software, and/or hardware that can mitigate these.</li><li>Take ownership of issues or questions and escalate problems to the appropriate persons and follow up accordingly with the customer.</li><li>Maintain a fleet of service vans, ensuring they are adequately stocked with tools and hardware, and ensuring they are kept clean and tidy and have regular stock checks.</li><li>Use internal software to communicate with installation partners via phone, live-chat or email, ensuring correct categorization and definition of issues, and correct use of internal support systems (i.e. Tier 3 escalation tickets, RMA tickets etc.).</li></ul>Desired Skills:<ul><li>Degree in engineering or applicable equivalent technical field experience.</li><li>5+ years of relevant industry experience and knowledge in the design and installation of residential solar, battery and/or EV charging products.</li><li>Must maintain a clean driving record with the ability to pass a driving background check.&nbsp;</li><li>Valid state or local Electrical Journeyman certification or license preferred</li><li>Knowledge of the NEC and applicable codes and standards.</li><li>Ability to interpret single line drawings, permit packages and technical specifications for PV (required), ESS (required) and EVSE (desired) systems.</li><li>Ability to read graphs with device telemetry and spot anomalies in large data sets.</li><li>Ability to troubleshoot complex electrical problems.&nbsp;</li><li>Understands interconnection activities, building &amp; safety department processes and basic construction principles.</li><li>Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely.</li><li>Excellent written,&nbsp; verbal communication and presentation skills&nbsp;</li><li>Proficiency in Microsoft Office and / or G-Suite with ability to create and use spreadsheets, word document and presentations</li><li>Ability to work within a high-performance, cross-functional organization with extremely tight timelines and aggressive goals.</li><li>Willingness to work non-routine work hours (including weekends and public holidays) when required.</li><li>Flexible towards traveling locally and nationally while focusing primarily on your local region (where the installers and sites are located).</li></ul>Physical Demands:<ul><li>Ability to transport materials and equipment to complete assigned job tasks (up to 50 lb frequently and up to 100 lb with assistance).</li><li>Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.</li><li>Ability to climb ladders.</li><li>Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity.</li><li>Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching.</li><li>Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment.</li><li>Ability to work in the sun and possibly low light conditions.</li><li>Ability to distinguish colors such as red, black, yellow, white, green.</li><li>Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching.</li><li>Ability to hear verbal commands and warnings.</li></ul>Benefits:We’re dedicated to creating a remarkable employee experience. At Lunar, competitive base pay is one part of our total compensation package. Lunar employees also have the opportunity to become Lunar shareholders by getting equity in a fast-growing company and participating in our employee stock program.Additional benefits include:&nbsp;<ul><li>Medical, dental, and vision insurance for employees and dependents</li><li>Flexible Paid Time Off plus 10 paid holidays</li><li>Tax deferred 401(k) plan&nbsp;</li><li>Paid parental leave for all full time employees including 12 weeks paid parental leave for the birthing mother and 6 weeks paid parental leave for the non-birthing parent&nbsp;</li><li>&nbsp;Subsidized EV charging and pre-tax commuter benefits</li></ul>Our DE&amp;I Philosophy: Lunar Energy is an equal opportunity employer. We are committed to attracting, developing and retaining diverse talent by supporting an inclusive workplace. Lunar recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.Our Compensation Philosophy: Our goal is to ensure that all Lunar Energy employees are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Pay Transparency for Pay Equity Act for California applicants. The salary range estimate for this position depending on level of experience is: $85,000 - $130,000 USD.The actual offer, reflecting the total compensation package &amp; benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time.

Technical Support Engineer

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Lunar Energy

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