Location:(SUL) Salt Lake City, UTJob ID: R0110017Date Posted:2025-10-23Company Name:HITACHI GLOBAL AIR POWER US, LLCProfession (Job Category):Engineering &amp; ScienceJob Schedule: Full timeRemote:NoJob Description:Job title:Service Operations ManagerLocation:West Valley City, UTReports to:Sr. Operations ManagerSummary of the position:The Service Operations Manager’s core responsibility is to the HAC service administration team, including service quoting, service technician scheduling, parts staging, service work order invoicing, rental commissioning, warranty processing, PM agreement quoting and administration. The role includes managing a team of service coordinators, service order processing, warranty administration and service invoicing.  Service Operations will include customer survey responses and follow-up calls for service jobs to ensure we have met our customers’ needs.  Also responsible for technician utilization goals and gross margin target level achievement.  This position works in cooperation with the Field Service Manager in implementing and managing the HAC’s service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement.Duties and responsibilities:<ul><li>High Level Business Objectives:<ul><li>Work with Field Service Manager to develop a market strategy aimed toward account retention and services growth in the region.</li><li>Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability.</li><li>Develop a team of highly knowledgeable and motivated Inside Service Support members and assist in them achieving their personal and professional goals.</li></ul></li><li>Service Operations Leadership:<ul><li>Work with Field Service Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base.</li><li>Identify potential candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company.</li><li>Assess performance of inside service support personnel.</li><li>Ensure that all customers are responded to in a timely manner regarding requests for service, service agreement visits, service quotations and site generated questions.</li><li>Ensure all service support personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them.</li><li>Target a technician labor billable ratio level which matches company goals.</li><li>Maintain technician staffing at appropriate levels for business requirements.</li><li>Ensure that the order cycle time levels are consistent with company goals and invoices are processed accurately and timely.</li><li>Responsible for professionalism of inside service staff.</li></ul></li><li>Compliance/Miscellaneous:<ul><li>Work with EHS Manager to ensure compliance of EH&amp;S policies in accordance with organizational and local requirements.</li><li>Maintain a clean, safe, working environment.</li><li>Travel as required to drive business activity if multi-branch support required. (100% in office)</li><li>Demonstrate flexibility/teamwork as additional items will be required to help grow the business.</li></ul></li></ul>Education:<ul><li>Associate Degree Preferred but not required.</li><li>Technical Training/Certifications in the compressed air industry is a plus.</li><li>High School Diploma Required</li></ul>Position Requirements:<ul><li>Five years’ service management experience in the compressed air industry (preferred), HVAC, industrial equipment, forklifts, or construction equipment.</li><li>Proven leadership experience with strong written and verbal communication.</li><li>Strong understanding of Microsoft office suite.</li><li>Experience with SAP brand ERP systems a plus.</li><li>Must be able to perform all functions of direct reports.</li></ul>Direct reports:<ul><li>Service Coordinators</li></ul>The successful candidate is responsible for complying with Hitachi’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Service Operations Manager

Location:(SUL) Salt Lake City, UTJob ID: R0110017Date Posted:2025-10-23Company Name:HITACHI GLOBAL AIR POWER US, LLCProfession (Job Category):Engineering &amp; ScienceJob Schedule:&nbsp;Full timeRemote:NoJob Description:Job title:Service Operations ManagerLocation:West Valley City, UTReports to:Sr. Operations ManagerSummary of the position:The Service Operations Manager’s core responsibility is to the HAC service administration team, including service quoting, service technician scheduling, parts staging, service work order invoicing, rental commissioning, warranty processing, PM agreement quoting and administration. The role includes managing a team of service coordinators, service order processing, warranty administration and service invoicing.&nbsp; Service Operations will include customer survey responses and follow-up calls for service jobs to ensure we have met our customers’ needs.&nbsp; Also responsible for technician utilization goals and gross margin target level achievement.&nbsp; This position works in cooperation with the Field Service Manager in implementing and managing the HAC’s service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement.Duties and responsibilities:<ul><li>High Level Business Objectives:<ul><li>Work with Field Service Manager to develop a market strategy aimed toward account retention and services growth in the region.</li><li>Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability.</li><li>Develop a team of highly knowledgeable and motivated Inside Service Support members and assist in them achieving their personal and professional goals.</li></ul></li><li>Service Operations Leadership:<ul><li>Work with Field Service Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base.</li><li>Identify potential candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company.</li><li>Assess performance of inside service support personnel.</li><li>Ensure that all customers are responded to in a timely manner regarding requests for service, service agreement visits, service quotations and site generated questions.</li><li>Ensure all service support personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them.</li><li>Target a technician labor billable ratio level which matches company goals.</li><li>Maintain technician staffing at appropriate levels for business requirements.</li><li>Ensure that the order cycle time levels are consistent with company goals and invoices are processed accurately and timely.</li><li>Responsible for professionalism of inside service staff.</li></ul></li><li>Compliance/Miscellaneous:<ul><li>Work with EHS Manager to ensure compliance of EH&amp;S policies in accordance with organizational and local requirements.</li><li>Maintain a clean, safe, working environment.</li><li>Travel as required to drive business activity if multi-branch support required. (100% in office)</li><li>Demonstrate flexibility/teamwork as additional items will be required to help grow the business.</li></ul></li></ul>Education:<ul><li>Associate Degree Preferred but not required.</li><li>Technical Training/Certifications in the compressed air industry is a plus.</li><li>High School Diploma Required</li></ul>Position Requirements:<ul><li>Five years’ service management experience in the compressed air industry (preferred), HVAC, industrial equipment, forklifts, or construction equipment.</li><li>Proven leadership experience with strong written and verbal communication.</li><li>Strong understanding of Microsoft office suite.</li><li>Experience with SAP brand ERP systems a plus.</li><li>Must be able to perform all functions of direct reports.</li></ul>Direct reports:<ul><li>Service Coordinators</li></ul>The successful candidate is responsible for complying with Hitachi’s Code of Ethics and related policies.&nbsp;In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.This description is to serve as a guide.&nbsp;It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

Service Operations Manager

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HITACHI ENERGY

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